This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.
Overview
This qualification reflects the role of individuals delivering housing support services and supports to tenants, applicants and the community in the social housing and homelessness sector.
They may be public housing specialist staff or people undertaking similar roles in the community housing sector. They work with vulnerable people who may be experiencing homelessness or at risk of experiencing homelessness.
Workers at this level may work under limited supervision in an administrative or assisting capacity.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
There are 0 minimum work placement hours required for this unit.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
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Financial help
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Government funding is available for this course. Check your eligibility for:
*To be eligible for this funding, you have to do a traineeship.
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Cost
Course costs can vary by provider and location. Ask your training provider for a cost estimate.
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VET Student Loans are not available
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You may need to pay for equipment or materials.
To see how government funding could help to reduce the cost of your course, check your eligibility for funding.
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On-the-job training
- Completing this course through a traineeship can help you to learn the skills you need.
This traineeship is available:
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Entry requirements
This course doesn't have any entry requirements. It could be a good starting point for your career.
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Duration
You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.
- Through traineeship:
2 years - Qualification only:
6 months – 2 years
- Through traineeship:
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Delivery options
You may be able to access this training in these ways:
Course content
This course is made up of units.
All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.
For more information about course content, talk to your training provider or visit the National Training Register.
| Unit | Unit type |
|---|---|
| Participate in workplace health and safety | Core |
| Promote Aboriginal and/or Torres Strait Islander cultural safety | Core |
| Recognise and respond appropriately to domestic and family violence | Core |
| Support sustainable tenancies | Core |
| Use communication to build relationships | Core |
| Work legally and ethically | Core |
| Work with diverse people | Core |
| Work with people experiencing or at risk of homelessness | Core |
| Apply government processes | Elective |
| Assess co-existing needs | Elective |
| Assist with property inspection | Elective |
| Comply with legislation in the public sector | Elective |
| Contribute to the review and development of policies | Elective |
| Develop and maintain networks and collaborative partnerships | Elective |
| Develop, facilitate and review all aspects of case management | Elective |
| Facilitate the interests and rights of clients | Elective |
| Identify and analyse risks in strata community management | Elective |
| Identify and report children and young people at risk | Elective |
| Improve clients' fundamental financial literacy skills | Elective |
| Interpret and use legal information | Elective |
| Manage and maintain tenancy agreements and services | Elective |
| Manage commercial property maintenance | Elective |
| Manage head lease | Elective |
| Manage housing application and allocation processes | Elective |
| Manage personal stressors in the work environment | Elective |
| Manage tenancy rent and rental arrears | Elective |
| Manage vacant properties | Elective |
| Plan and chair Aboriginal and Torres Strait Islander organisation board meetings | Elective |
| Plan and conduct group activities | Elective |
| Process and maintain workplace information | Elective |
| Provide advocacy and representation services | Elective |
| Provide brief interventions | Elective |
| Provide First Aid | Elective |
| Provide input to change processes | Elective |
| Provide services to people with co-existing mental health and alcohol and other drugs issues | Elective |
| Reflect on and improve own professional practice | Elective |
| Represent clients in court | Elective |
| Represent organisation in court or tribunal | Elective |
| Respond effectively to behaviours of concern | Elective |
| Respond to client language, literacy and numeracy needs | Elective |
| Respond to property maintenance enquiries | Elective |
| Support the rights and safety of children and young people | Elective |
| Undertake bicultural work with forced migrants in Australia | Elective |
| Uphold the values and principles of public service | Elective |
| Visit client residence | Elective |
| Work collaboratively to maintain an environment safe for children and young people | Elective |
| Work effectively in trauma informed care | Elective |
| Work in an alcohol and other drugs context | Elective |
| Work with clients to identify financial literacy education needs | Elective |
| Work with clients within the social housing system | Elective |
| Work with forced migrants | Elective |
| Work with people with mental health issues | Elective |
| Work within a community development framework | Elective |
Job prospects
The Certificate IV in Housing sets you up for roles like these, but the skills you learn could take you even further.
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Liaison Officer
ANZSCO 224912
Liaison Officers establish and facilitate communication between different community groups, organisations and governments.
Recommended education level:
Bachelor degree or higher -
Social Worker
ANZSCO 272511
Provide care and advice to people within the community; support people in crisis and connect them with community welfare programs covering housing, welfare, employment or support with human rights issues.
Recommended education level:
Bachelor degree or higher -
Community Worker
ANZSCO 411711
Develop and implement plans to improve life in the local community.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Youth Worker
ANZSCO 411716
Support young people in the social, emotional, financial, study and employment aspects of their lives.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Property Manager
ANZSCO 612112
Property Managers supervise the leasing of rental properties on behalf of owners.
Recommended education level:
Certificate III or IV
Training providers delivering Certificate IV in Housing
It's a good idea to research multiple training providers to make sure you're getting the right training for you.
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TAFE QUEENSLAND (RTO code 0275)
Contact this provider
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HORIZON2 PTY LTD (RTO code 40932)
Government funding
- Skills Assure Supplier
Contact this provider
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Community Housing Industry Association NSW (RTO code 90400)
Contact this provider
How to enrol in this course
To enrol, choose a training provider that offers this course. You can see provider details on this page.
When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.
The provider will guide you through the enrolment process.
How do apprenticeships and traineeships work?
Apprenticeships and traineeships let you combine hands-on work experience with training. You’ll gain job-ready skills and earn an income while you complete a qualification.
As an apprentice or a trainee, you work with an employer while completing your training. Most of your time is spent learning on the job, with some classroom or online training to support the skills you're developing in the workplace.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Find out more about apprenticeships and traineeships.
See more information about the apprenticeship or traineeship you’re interested in pursuing on the Queensland Training Information Service.
How long will this course take?
This course is competency-based training, which means you progress as you demonstrate your skills and knowledge, rather than in a set amount of time.
The duration shown here is an estimate for full-time study based on how long most people take to complete the course. You may finish earlier than other people, or it may take you a bit longer.
If you’ve already completed training or have worked in a relevant area, you could get credits or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the time needed for training.
Duration for apprenticeships and traineeships
Apprenticeships and traineeships take longer than doing the qualification on its own, but you learn valuable hands-on skills.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Learn about how courses are delivered
Different courses have different delivery options. Consider your needs when you’re researching courses. Some courses may be delivered entirely online or partially online. Others may be delivered in a classroom.
Some courses, like those delivered through apprenticeships and traineeships, are mostly based in the workplace but with some classroom or online study.
If a certain type of delivery is important to you, talk to your provider before you enrol to make sure they offer that delivery option.
How to reduce the cost of your course
There are lots of ways you can reduce the cost of your course.
- The government could partly or fully cover the cost of your course. See information about financial help and government funding on this page.
- The government also offers funding for some costs related to your course.
- If you’ve already completed training or have worked in a relevant area, you could get a cost credit or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the cost.
Learn about financial help and government funding
The main cost of training is usually the course fees, which vary depending on things like which course and training provider you choose.
You may be able to get your training for free or at a reduced cost, or you could get help with paying for training-related costs. You can also pay for some courses with a VET Student Loan.
Find out more about getting help paying for your training or check if you're eligible.
What are entry requirements?
Some courses have conditions you need to meet before you can enrol in the course. They help make sure you have the right background or skills for the training.
Entry requirements might include a certain education level, skills or knowledge, work status, or experience.