This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.
Overview
This qualification reflects the role of entry level employees working across the entire financial services industry who perform duties relating to administrative, clerical and customer service roles in banking, credit management, insurance and retail financial services. Individuals at this level apply skills and knowledge to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.
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Financial help
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Cost
Course costs can vary by provider and location. Ask your training provider for a cost estimate.
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VET Student Loans are not available
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You may need to pay for equipment or materials.
To see how government funding could help to reduce the cost of your course, check your eligibility for funding.
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On-the-job training
- Completing this course through a traineeship can help you to learn the skills you need.
This traineeship is available:
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Entry requirements
This course doesn't have any entry requirements. It could be a good starting point for your career.
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Duration
You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.
- Through traineeship:
2 years - Qualification only:
1–2 years
- Through traineeship:
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Delivery options
You may be able to access this training in these ways:
Course content
This course is made up of units.
All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.
For more information about course content, talk to your training provider or visit the National Training Register.
| Unit | Unit type |
|---|---|
| Work together in the financial services industry | Core |
| Administer card services | Elective |
| Administer non-complex estates | Elective |
| Administer non-complex trusts | Elective |
| Administer subsidiary accounts and ledgers | Elective |
| Apply and maintain knowledge of financial products and services | Elective |
| Apply digital solutions to work processes | Elective |
| Assess vulnerability of financial products and services to money laundering and terrorism financing | Elective |
| Authorise valid expense payments | Elective |
| Balance cash holdings | Elective |
| Balance retail transactions | Elective |
| Collect and record data | Elective |
| Conduct business activities using a computerised accounting system | Elective |
| Conduct individual work within a compliance framework | Elective |
| Deliver and monitor a service to customers | Elective |
| Design and produce business documents | Elective |
| Design and produce spreadsheets | Elective |
| Determine financial requirements of small businesses | Elective |
| Develop and apply knowledge of personal finances | Elective |
| Engage in workplace communication | Elective |
| Engage with customers | Elective |
| Establish client relationship and analyse needs | Elective |
| Establish entitlements to intestate estates | Elective |
| Establish, maintain and process superannuation records | Elective |
| Execute foreign currency transactions | Elective |
| Implement superannuation fund member investment instructions | Elective |
| Issue a life insurance policy | Elective |
| Maintain Automatic Teller Machine (ATM) services | Elective |
| Maintain business records | Elective |
| Maintain financial records | Elective |
| Maintain main bank account | Elective |
| Manage credit card services | Elective |
| Manage handling and settlement of routine insurance claims for retail clients | Elective |
| Manage overdue customer accounts | Elective |
| Monitor and control accounts receivable | Elective |
| Organise personal work priorities | Elective |
| Organise workplace information | Elective |
| Perform financial calculations | Elective |
| Prepare government returns and reports | Elective |
| Process a life insurance application | Elective |
| Process and manage payments | Elective |
| Process applications for credit | Elective |
| Process authorised payments | Elective |
| Process customer accounts | Elective |
| Process customer complaints | Elective |
| Process customer transactions in retail financial organisations | Elective |
| Process financial transactions and extract interim reports | Elective |
| Process superannuation fund contributions | Elective |
| Process superannuation fund payments | Elective |
| Process superannuation rollover benefits | Elective |
| Provide ancillary products and services that meet client needs | Elective |
| Provide customer service in a retail agency | Elective |
| Provide general advice on financial products and services | Elective |
| Provide personal advice on non-relevant financial products | Elective |
| Provide Tier 2 general advice in general insurance | Elective |
| Provide Tier 2 personal advice in general insurance | Elective |
| Purchase goods and services | Elective |
| Reconcile financial transactions | Elective |
| Research using the internet | Elective |
| Resolve disputes | Elective |
| Retrieve information from records | Elective |
| Terminate superannuation plans | Elective |
| Use inclusive work practices | Elective |
| Work within compliance frameworks | Elective |
Job prospects
The Certificate III in Financial Services sets you up for roles like these, but the skills you learn could take you even further.
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Financial Investment Adviser
ANZSCO 222311
Offer advice and develop strategies about financial planning, investing, insurance and other financial services.
Recommended education level:
Bachelor degree or higher -
Financial Investment Manager
ANZSCO 222312
Manage sums of money and assets on behalf of others; invest funds to bring financial returns for clients.
Recommended education level:
Bachelor degree or higher -
Accounts Clerk
ANZSCO 551111
Accounts Clerks monitor creditor and debtor accounts, and undertake related routine documentation. They may work in call centres.
Recommended education level:
Certificate II or III -
Payroll Clerk
ANZSCO 551311
Arrange the payment of salaries and wages to employees of an organisation.
Recommended education level:
Certificate II or III -
Bank Worker
ANZSCO 552111
Receive deposits and pay out money; advise customers on banking services and products.
Recommended education level:
Certificate III or IV -
Credit and Loans Officer
ANZSCO 552211
Credit and Loans Officers analyse, evaluate and process credit and loan applications.
Recommended education level:
Certificate III or IV -
Insurance Consultant
ANZSCO 552312
Insurance Consultants prepare and check documentation associated with insurance. They may work in call centres.
Recommended education level:
Certificate II or III -
Money Market Clerk
ANZSCO 552313
Money Market Clerks process documentation and maintain records of securities transactions and registrations.
Recommended education level:
Certificate II or III -
Statistical Clerk
ANZSCO 552314
Statistical Clerks compile data and undertake statistical and actuarial computations.
Recommended education level:
Certificate II or III -
Debt Collector
ANZSCO 599311
Debt Collectors collect consumer, commercial, insurance and other forms of debt for clients, make arrangements to settle overdue accounts, formalise payment arrangements and follow up until accounts are fully paid.
Recommended education level:
Certificate II or III -
Insurance Agent
ANZSCO 611211
Insurance Agents represent insurance companies in selling insurance to clients.
Recommended education level:
Certificate III or IV
Training providers delivering Certificate III in Financial Services
It's a good idea to research multiple training providers to make sure you're getting the right training for you.
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Australian Careers Business College (RTO code 90271)
Contact this provider
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AUSTRALIAN COLLEGE OF COMMERCE & MANAGEMENT (RTO code 1441)
Contact this provider
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Collective Learning and Development Pty Ltd (RTO code 31566)
Contact this provider
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ELITE EDUCATION VOCATIONAL INSTITUTE (RTO code 45018)
Contact this provider
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Financial Education Professionals Pty Ltd (RTO code 90725)
Contact this provider
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Fusion Business College (RTO code 40042)
Contact this provider
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Institute of Strategic Management (RTO code 91485)
Contact this provider
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North East Vocational College (RTO code 40222)
Contact this provider
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NSW Department of Education (RTO code 90333)
Contact this provider
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Skills Strategies International (RTO code 2401)
Contact this provider
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Targett Retail Training Pty Ltd (RTO code 90731)
Contact this provider
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Western Sydney University The College (RTO code 90319)
How to enrol in this course
To enrol, choose a training provider that offers this course. You can see provider details on this page.
When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.
The provider will guide you through the enrolment process.
How do apprenticeships and traineeships work?
Apprenticeships and traineeships let you combine hands-on work experience with training. You’ll gain job-ready skills and earn an income while you complete a qualification.
As an apprentice or a trainee, you work with an employer while completing your training. Most of your time is spent learning on the job, with some classroom or online training to support the skills you're developing in the workplace.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Find out more about apprenticeships and traineeships.
See more information about the apprenticeship or traineeship you’re interested in pursuing on the Queensland Training Information Service.
How long will this course take?
This course is competency-based training, which means you progress as you demonstrate your skills and knowledge, rather than in a set amount of time.
The duration shown here is an estimate for full-time study based on how long most people take to complete the course. You may finish earlier than other people, or it may take you a bit longer.
If you’ve already completed training or have worked in a relevant area, you could get credits or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the time needed for training.
Duration for apprenticeships and traineeships
Apprenticeships and traineeships take longer than doing the qualification on its own, but you learn valuable hands-on skills.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Learn about how courses are delivered
Different courses have different delivery options. Consider your needs when you’re researching courses. Some courses may be delivered entirely online or partially online. Others may be delivered in a classroom.
Some courses, like those delivered through apprenticeships and traineeships, are mostly based in the workplace but with some classroom or online study.
If a certain type of delivery is important to you, talk to your provider before you enrol to make sure they offer that delivery option.
How to reduce the cost of your course
There are lots of ways you can reduce the cost of your course.
- The government could partly or fully cover the cost of your course. See information about financial help and government funding on this page.
- The government also offers funding for some costs related to your course.
- If you’ve already completed training or have worked in a relevant area, you could get a cost credit or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the cost.
Learn about financial help and government funding
The main cost of training is usually the course fees, which vary depending on things like which course and training provider you choose.
You may be able to get your training for free or at a reduced cost, or you could get help with paying for training-related costs. You can also pay for some courses with a VET Student Loan.
Find out more about getting help paying for your training or check if you're eligible.
What are entry requirements?
Some courses have conditions you need to meet before you can enrol in the course. They help make sure you have the right background or skills for the training.
Entry requirements might include a certain education level, skills or knowledge, work status, or experience.