Certificate III in Mercantile Agents

FNS30420

This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.

Overview

This qualification is designed for individuals in job roles in the mercantile agents sector who apply a broad range of competencies. This includes using limited discretion and judgement while undertaking operations that may include debt collection, process serving and repossessions. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and take limited responsibility in known situations under general supervision.

Licensing, legislative, regulatory or certification considerations

Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Relevant regulatory authorities should be consulted to confirm those requirements before applying the qualification.

  • Financial help

  • Cost

    Course costs can vary by provider and location. Ask your training provider for a cost estimate.

    • VET Student Loans are not available
    • You may need to pay for equipment or materials.

  • On-the-job training

    • Completing this course through a traineeship can help you to learn the skills you need.

    This traineeship is available:

    • Collections Officer

  • Entry requirements

    This course doesn't have any entry requirements. It could be a good starting point for your career.

  • Duration

    You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.

    • Through traineeship:
      18 months
    • Qualification only:
      1–2 years

  • Delivery options

    You may be able to access this training in these ways:

    • Workplace-based
    • Some classroom learning
    • Part-time available
    • Partially online
    • Practical learning

Course content

This course is made up of units.

All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.

For more information about course content, talk to your training provider or visit the National Training Register.

Unit Unit type
Collect debts Core
Identify and manage individuals experiencing hardship Core
Locate individuals Core
Work together in the financial services industry Core
Apply project time management techniques Elective
Collect and record data Elective
Conduct individual work within a compliance framework Elective
Conduct work according to professional practices in the financial services industry Elective
Contribute to the health and safety of self and others Elective
Develop knowledge of debt and consumer credit Elective
Develop self-awareness Elective
Engage in workplace communication Elective
Evaluate debt collection actions and develop recommendations Elective
Lead difficult conversations Elective
Manage and recover bad and doubtful debts Elective
Manage overdue customer accounts Elective
Manage personal health and wellbeing Elective
Monitor and control accounts receivable Elective
Organise personal work priorities Elective
Participate in negotiations Elective
Perform financial calculations Elective
Prepare financial reports Elective
Process applications for credit Elective
Process customer accounts Elective
Process financial transactions Elective
Repossess property Elective
Resolve disputes Elective
Respond to customer enquiries Elective
Serve legal process Elective
Undertake legal action for recovery of debts Elective
Use business software applications Elective
Use digital technologies to collaborate in a work environment Elective
Utilise the legal process to recover outstanding debt Elective
Work in a team Elective
Work within compliance frameworks Elective

Job prospects

The Certificate III in Mercantile Agents sets you up for roles like these, but the skills you learn could take you even further.

  • Credit and Loans Officer

    ANZSCO 552211

    Credit and Loans Officers analyse, evaluate and process credit and loan applications.

    Recommended education level:
    Certificate III or IV

  • Debt Collector

    ANZSCO 599311

    Debt Collectors collect consumer, commercial, insurance and other forms of debt for clients, make arrangements to settle overdue accounts, formalise payment arrangements and follow up until accounts are fully paid.

    Recommended education level:
    Certificate II or III

Training providers delivering Certificate III in Mercantile Agents

It's a good idea to research multiple training providers to make sure you're getting the right training for you.

Showing: 4 providers

How to enrol in this course

To enrol, choose a training provider that offers this course. You can see provider details on this page.

When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.

The provider will guide you through the enrolment process.

Delivery locations can change as students enrol. If you're doing any workplace-based training, like an apprenticeship, this will take place in a different location from your classroom training. Contact your training provider to confirm delivery locations.
Government funding may be available. Contact your training provider to confirm.
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