This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.
Overview
This qualification reflects the role of individuals requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments. Individuals in these roles apply specialist skills and knowledge to work autonomously and exercise judgement in completing routine and non-routine activities. The qualification allows for specialisation in customer service, lending and mobile banking.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.
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Financial help
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Government funding is not available for this course.
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Cost
Course costs can vary by provider and location. Ask your training provider for a cost estimate.
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VET Student Loans are not available
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You may need to pay for equipment or materials.
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On-the-job training
- Completing this course through a traineeship can help you to learn the skills you need.
This traineeship is available:
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Entry requirements
This course doesn't have any entry requirements. It could be a good starting point for your career.
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Duration
You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.
- Through traineeship:
2 years - Qualification only:
6 months – 2 years
- Through traineeship:
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Delivery options
You may be able to access this training in these ways:
Course content
This course is made up of units.
All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.
For more information about course content, talk to your training provider or visit the National Training Register.
| Unit | Unit type |
|---|---|
| Apply and maintain knowledge of financial products and services | Core |
| Apply risk management strategies to own work | Core |
| Conduct work according to professional practices in the financial services industry | Core |
| Deliver a professional service to customers | Core |
| Identify and apply complex ethical decision making to workplace situations | Core |
| Align banking products with the needs of small business customers | Elective |
| Apply digital solutions to work processes | Elective |
| Apply ethical frameworks and principles to make and act upon decisions | Elective |
| Assess credit applications | Elective |
| Assess vulnerability of financial products and services to money laundering and terrorism financing | Elective |
| Assist customers to budget and manage own finances | Elective |
| Collect, assess and use information | Elective |
| Conduct individual work within a compliance framework | Elective |
| Coordinate small business customer portfolios | Elective |
| Deliver and monitor a service to customers | Elective |
| Demonstrate leadership in the workplace | Elective |
| Establish and maintain appropriate security options for credit facilities | Elective |
| Establish client relationship and analyse needs | Elective |
| Identify and manage individuals experiencing hardship | Elective |
| Identify and provide initial information to potential new clients | Elective |
| Identify client needs and present broking options | Elective |
| Implement credit contracts in preparation for settlement | Elective |
| Implement customer service strategies | Elective |
| Implement promotional strategies for financial products and services | Elective |
| Lead team effectiveness | Elective |
| Manage mobile lending services | Elective |
| Manage personal and professional development | Elective |
| Promote client understanding of the role and effective use of consumer credit | Elective |
| Promote mobile banking services | Elective |
| Provide information on financial products and services to clients | Elective |
| Provide mobile banking sales and services | Elective |
| Provide personal advice on non-relevant financial products | Elective |
| Provide services in a Business Transaction Centre | Elective |
| Resolve disputes | Elective |
| Undertake legal action for recovery of debts | Elective |
| Use business software applications | Elective |
Job prospects
The Certificate IV in Banking Services sets you up for roles like these, but the skills you learn could take you even further.
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Public Relations Manager
ANZSCO 131114
Public Relations Managers manage the public relations activities within organisations.
Recommended education level:
Bachelor degree or higher -
Bank Worker
ANZSCO 552111
Receive deposits and pay out money; advise customers on banking services and products.
Recommended education level:
Certificate III or IV -
Credit and Loans Officer
ANZSCO 552211
Credit and Loans Officers analyse, evaluate and process credit and loan applications.
Recommended education level:
Certificate III or IV
Training providers delivering Certificate IV in Banking Services
It's a good idea to research multiple training providers to make sure you're getting the right training for you.
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Institute of Strategic Management (RTO code 91485)
Contact this provider
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Kaplan Professional (RTO code 90116)
Contact this provider
How to enrol in this course
To enrol, choose a training provider that offers this course. You can see provider details on this page.
When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.
The provider will guide you through the enrolment process.
How do apprenticeships and traineeships work?
Apprenticeships and traineeships let you combine hands-on work experience with training. You’ll gain job-ready skills and earn an income while you complete a qualification.
As an apprentice or a trainee, you work with an employer while completing your training. Most of your time is spent learning on the job, with some classroom or online training to support the skills you're developing in the workplace.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Find out more about apprenticeships and traineeships.
See more information about the apprenticeship or traineeship you’re interested in pursuing on the Queensland Training Information Service.
How long will this course take?
This course is competency-based training, which means you progress as you demonstrate your skills and knowledge, rather than in a set amount of time.
The duration shown here is an estimate for full-time study based on how long most people take to complete the course. You may finish earlier than other people, or it may take you a bit longer.
If you’ve already completed training or have worked in a relevant area, you could get credits or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the time needed for training.
Duration for apprenticeships and traineeships
Apprenticeships and traineeships take longer than doing the qualification on its own, but you learn valuable hands-on skills.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Learn about how courses are delivered
Different courses have different delivery options. Consider your needs when you’re researching courses. Some courses may be delivered entirely online or partially online. Others may be delivered in a classroom.
Some courses, like those delivered through apprenticeships and traineeships, are mostly based in the workplace but with some classroom or online study.
If a certain type of delivery is important to you, talk to your provider before you enrol to make sure they offer that delivery option.
How to reduce the cost of your course
There are lots of ways you can reduce the cost of your course.
- The government could partly or fully cover the cost of your course. See information about financial help and government funding on this page.
- The government also offers funding for some costs related to your course.
- If you’ve already completed training or have worked in a relevant area, you could get a cost credit or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the cost.
Learn about financial help and government funding
The main cost of training is usually the course fees, which vary depending on things like which course and training provider you choose.
You may be able to get your training for free or at a reduced cost, or you could get help with paying for training-related costs. You can also pay for some courses with a VET Student Loan.
Find out more about getting help paying for your training or check if you're eligible.
What are entry requirements?
Some courses have conditions you need to meet before you can enrol in the course. They help make sure you have the right background or skills for the training.
Entry requirements might include a certain education level, skills or knowledge, work status, or experience.