This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.
Overview
This qualification reflects a range of job roles with team and management responsibilities in general insurance industry environments. Individuals in these roles have autonomy in performing technical operations and management. They apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others. Work may include claims and underwriting management, personal advice, risk management, client relationship management and sales and marketing.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Relevant regulatory authorities should be consulted to confirm those requirements before applying the qualification.
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Financial help
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Government funding is not available for this course.
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Cost
Course costs can vary by provider and location. Ask your training provider for a cost estimate.
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VET Student Loans are not available
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You may need to pay for equipment or materials.
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On-the-job training
- Apprenticeships and traineeships are not available for this course.
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Entry requirements
This course doesn't have any entry requirements. It could be a good starting point for your career.
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Duration
You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.
- Qualification only:
1–2 years
- Qualification only:
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Delivery options
You may be able to access this training in these ways:
Course content
This course is made up of units.
All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.
For more information about course content, talk to your training provider or visit the National Training Register.
| Unit | Unit type |
|---|---|
| Apply and maintain knowledge of financial products and services | Core |
| Conduct work according to professional practices in the financial services industry | Core |
| Manage personal and professional development | Core |
| Allocate authorities and guidelines for distribution | Elective |
| Analyse and present research information | Elective |
| Apply advanced techniques to provide financial products and services | Elective |
| Apply ethical frameworks and principles to make and act upon decisions | Elective |
| Assess risks | Elective |
| Communicate with influence | Elective |
| Conduct financial product research to support product recommendations | Elective |
| Contribute to WHS risk management | Elective |
| Determine and manage risk exposure strategies | Elective |
| Determine client financial requirements and expectations | Elective |
| Determine risk rating for investment and insurance products | Elective |
| Develop and implement risk mitigation plan | Elective |
| Develop and maintain professional relationships in financial services industry | Elective |
| Develop workplace policies and procedures for sustainability | Elective |
| Evaluate and report on status of insurance claims portfolios | Elective |
| Identify and apply complex ethical decision making to workplace situations | Elective |
| Identify and evaluate marketing opportunities | Elective |
| Implement insurance claim recovery procedures | Elective |
| Investigate insurance claims | Elective |
| Issue insurance contracts covering non-routine and complex situations | Elective |
| Lead communication in the workplace | Elective |
| Lead the development of diverse workforces | Elective |
| Manage handling and settlement of routine insurance claims for retail clients | Elective |
| Manage non-routine and complex insurance claims | Elective |
| Manage organisational customer service | Elective |
| Manage premium customer relationships | Elective |
| Manage project integration | Elective |
| Manage team effectiveness | Elective |
| Monitor clients' financial requirements | Elective |
| Negotiate treaty reinsurance | Elective |
| Plan and interpret market research | Elective |
| Provide advice in general insurance | Elective |
| Provide appropriate services, general advice and products to clients | Elective |
| Record and implement client instructions | Elective |
| Review business performance | Elective |
| Review operational performance of insurance portfolios | Elective |
| Settle non-routine and complex insurance claims | Elective |
| Undertake risk identification | Elective |
| Work with legal teams to resolve non-routine and complex insurance claims | Elective |
Job prospects
The Diploma of General Insurance sets you up for roles like these, but the skills you learn could take you even further.
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Bank Manager and Branch Manager
ANZSCO 149914
Manage the day to day operational activities of a bank branch, building society, credit union or other financial institution.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Insurance Consultant
ANZSCO 552312
Insurance Consultants prepare and check documentation associated with insurance. They may work in call centres.
Recommended education level:
Certificate II or III -
Insurance Investigator
ANZSCO 599611
Insurance Investigators conduct investigations into insurance claims to ensure their validity.
Recommended education level:
Certificate III or IV -
Insurance Loss Adjuster
ANZSCO 599612
Insurance Loss Adjusters inspect and assess the damage and loss to insured property and business, estimate insurance costs, and act to minimise the cost of claims to an insurance company.
Recommended education level:
Certificate III or IV -
Insurance Risk Surveyor
ANZSCO 599613
Insurance Risk Surveyors inspect items and properties to evaluate conditions affecting underwriting standards, and develop and promote safety programs.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Insurance Agent
ANZSCO 611211
Insurance Agents represent insurance companies in selling insurance to clients.
Recommended education level:
Certificate III or IV
Training providers delivering Diploma of General Insurance
It's a good idea to research multiple training providers to make sure you're getting the right training for you.
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THE AUSTRALIAN & NEW ZEALAND INSTITUTE OF INSURANCE & FINANCE (RTO code 3596)
Contact this provider
How to enrol in this course
To enrol, choose a training provider that offers this course. You can see provider details on this page.
When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.
The provider will guide you through the enrolment process.
How do apprenticeships and traineeships work?
Apprenticeships and traineeships let you combine hands-on work experience with training. You’ll gain job-ready skills and earn an income while you complete a qualification.
As an apprentice or a trainee, you work with an employer while completing your training. Most of your time is spent learning on the job, with some classroom or online training to support the skills you're developing in the workplace.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Find out more about apprenticeships and traineeships.
See more information about the apprenticeship or traineeship you’re interested in pursuing on the Queensland Training Information Service.
How long will this course take?
This course is competency-based training, which means you progress as you demonstrate your skills and knowledge, rather than in a set amount of time.
The duration shown here is an estimate for full-time study based on how long most people take to complete the course. You may finish earlier than other people, or it may take you a bit longer.
If you’ve already completed training or have worked in a relevant area, you could get credits or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the time needed for training.
Duration for apprenticeships and traineeships
Apprenticeships and traineeships take longer than doing the qualification on its own, but you learn valuable hands-on skills.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Learn about how courses are delivered
Different courses have different delivery options. Consider your needs when you’re researching courses. Some courses may be delivered entirely online or partially online. Others may be delivered in a classroom.
Some courses, like those delivered through apprenticeships and traineeships, are mostly based in the workplace but with some classroom or online study.
If a certain type of delivery is important to you, talk to your provider before you enrol to make sure they offer that delivery option.
How to reduce the cost of your course
There are lots of ways you can reduce the cost of your course.
- The government could partly or fully cover the cost of your course. See information about financial help and government funding on this page.
- The government also offers funding for some costs related to your course.
- If you’ve already completed training or have worked in a relevant area, you could get a cost credit or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the cost.
Learn about financial help and government funding
The main cost of training is usually the course fees, which vary depending on things like which course and training provider you choose.
You may be able to get your training for free or at a reduced cost, or you could get help with paying for training-related costs. You can also pay for some courses with a VET Student Loan.
Find out more about getting help paying for your training or check if you're eligible.
What are entry requirements?
Some courses have conditions you need to meet before you can enrol in the course. They help make sure you have the right background or skills for the training.
Entry requirements might include a certain education level, skills or knowledge, work status, or experience.