Advanced Diploma of Banking Services Management

FNS60622

This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.

Overview

This qualification reflects senior management and service roles with team and business result responsibilities in banking or other deposit taking institutions, customer contact centres or retail financial services environments. At this level individuals are expected to apply specialist skills and knowledge in a range of situations to deal with complex situations and issues. They work across a broad range of technical or management functions with accountability for personal outputs and for team outcomes.

Licensing, legislative, regulatory or certification considerations

Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.

  • Financial help

  • Cost

    Course costs can vary by provider and location. Ask your training provider for a cost estimate.

    • VET Student Loans are not available
    • You may need to pay for equipment or materials.

  • On-the-job training

    • Apprenticeships and traineeships are not available for this course.

  • Entry requirements

    This course doesn't have any entry requirements. It could be a good starting point for your career.

  • Duration

    You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.

    • Qualification only:
      18 months – 2 years

  • Delivery options

    You may be able to access this training in these ways:

    • Part-time available
    • Partially online
    • Classroom-based

Course content

This course is made up of units.

All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.

For more information about course content, talk to your training provider or visit the National Training Register.

Unit Unit type
Conduct work according to professional practices in the financial services industry Core
Identify and evaluate marketing opportunities in the financial services industry Core
Manage innovation and continuous improvement Core
Manage organisational customer service Core
Manage people performance Core
Market new business ventures Core
Monitor performance of financial products and services in meeting client needs Core
Provide leadership across the organisation Core
Apply ethical frameworks and principles to make and act upon decisions Elective
Develop and cultivate collaborative partnerships and relationships Elective
Develop and implement risk mitigation plan Elective
Develop and manage a budget Elective
Develop and manage financial systems Elective
Develop organisational strategies Elective
Develop workplace policies and procedures for sustainability Elective
Establish agreements with intermediaries for product distribution Elective
Establish and manage compliance management systems Elective
Establish or review human resources, administration and information support Elective
Establish or review marketing, client services and supplier relationships Elective
Evaluate and review compliance Elective
Identify and apply complex ethical decision making to workplace situations Elective
Lead and manage organisational change Elective
Tailor financial products to meet client needs Elective

Job prospects

The Advanced Diploma of Banking Services Management sets you up for roles like these, but the skills you learn could take you even further.

  • Bank Manager and Branch Manager

    ANZSCO 149914

    Manage the day to day operational activities of a bank branch, building society, credit union or other financial institution.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Financial Investment Adviser

    ANZSCO 222311

    Offer advice and develop strategies about financial planning, investing, insurance and other financial services.

    Recommended education level:
    Bachelor degree or higher

  • Financial Investment Manager

    ANZSCO 222312

    Manage sums of money and assets on behalf of others; invest funds to bring financial returns for clients.

    Recommended education level:
    Bachelor degree or higher

Training providers delivering Advanced Diploma of Banking Services Management

It's a good idea to research multiple training providers to make sure you're getting the right training for you.

Showing: 5 providers

How to enrol in this course

To enrol, choose a training provider that offers this course. You can see provider details on this page.

When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.

The provider will guide you through the enrolment process.

Delivery locations can change as students enrol. If you're doing any workplace-based training, like an apprenticeship, this will take place in a different location from your classroom training. Contact your training provider to confirm delivery locations.
Government funding may be available. Contact your training provider to confirm.
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