Certificate II in Health Support Services

HLT23221

This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.

Overview

This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine and variable tasks in collaboration with others in a team environment.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication. State/territory and local government agencies should be consulted to determine any specific certification or licensing requirements.

  • Financial help

    • Government funding is available for this course. Check your eligibility for:

      • Career Start (general)
      Check your eligibility

  • Cost

    Course costs can vary by provider and location. Ask your training provider for a cost estimate.

    • VET Student Loans are not available
    • You may need to pay for equipment or materials.

    To see how government funding could help to reduce the cost of your course, check your eligibility for funding.

  • On-the-job training

    • Apprenticeships and traineeships are not available for this course.

  • Entry requirements

    This course doesn't have any entry requirements. It could be a good starting point for your career.

  • Duration

    You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.

    • Qualification only:
      6 months – 1 year

  • Delivery options

    You may be able to access this training in these ways:

    • Part-time available
    • Partially online
    • Classroom-based

Course content

This course is made up of units.

All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.

For more information about course content, talk to your training provider or visit the National Training Register.

Unit Unit type
Apply basic principles and practices of infection prevention and control Core
Communicate and work in health or community services Core
Participate in workplace health and safety Core
Work with diverse people Core
Apply cook-freeze and reheating processes Elective
Conduct manual tasks safely Elective
Deliver a service to customers Elective
Follow basic food safety practices Elective
Handle and move equipment, goods and mail Elective
Handle medical gases safely Elective
Interpret and apply medical terminology appropriately Elective
Maintain a high standard of service Elective
Maintain patient records Elective
Maintain stock inventory Elective
Perform general cleaning tasks in a clinical setting Elective
Perform kitchenware washing Elective
Plan and apply time management Elective
Prepare and maintain beds Elective
Prepare and present sandwiches Elective
Prepare and present simple dishes Elective
Process and maintain workplace information Elective
Provide ward or unit based food preparation and distribution services Elective
Respond effectively to behaviours of concern Elective
Serve cafeteria customers Elective
Support food services and dietetics in menu and meal order processing Elective
Transport and store food Elective
Transport individuals Elective
Use business resources Elective
Use business software applications Elective
Use hygienic practices for food safety Elective

Job prospects

The Certificate II in Health Support Services sets you up for roles like these, but the skills you learn could take you even further.

  • Cook

    ANZSCO 351411

    Prepare and cook food to fulfil customer orders.

    Recommended education level:
    Certificate III or IV

  • Disabilities Services Officer

    ANZSCO 411712

    Disabilities Services Officers work in a range of service units which provide education and community access to people with intellectual, physical, social and emotional disabilities.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Hospital Orderly

    ANZSCO 423311

    Transport patients around a hospital, provide patient care and ensure wards are tidy.

    Recommended education level:
    Certificate II or III

  • Nursing Support Worker

    ANZSCO 423312

    Nursing Support Workers provide limited patient care under the direction of nursing staff.

    Recommended education level:
    Certificate II or III

  • Admissions Clerk

    ANZSCO 542112

    Admissions Clerks record and process information required for the admission and discharge of hospital patients, and respond to telephone inquiries.

    Recommended education level:
    Certificate II or III

Training providers delivering Certificate II in Health Support Services

It's a good idea to research multiple training providers to make sure you're getting the right training for you.

Showing: 46 providers

How to enrol in this course

To enrol, choose a training provider that offers this course. You can see provider details on this page.

When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.

The provider will guide you through the enrolment process.

Delivery locations can change as students enrol. If you're doing any workplace-based training, like an apprenticeship, this will take place in a different location from your classroom training. Contact your training provider to confirm delivery locations.
Government funding may be available. Contact your training provider to confirm.
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