This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.
Overview
This qualification reflects the role of business or practice managers who manage the operation of small to medium sized health practices.
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.
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Financial help
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Cost
Course costs can vary by provider and location. Ask your training provider for a cost estimate.
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VET Student Loans are available
See training providers offering VET Student Loans -
You may need to pay for equipment or materials.
To see how government funding could help to reduce the cost of your course, check your eligibility for funding.
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On-the-job training
- Completing this course through a traineeship can help you to learn the skills you need.
This traineeship is available:
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Entry requirements
This course doesn't have any entry requirements. It could be a good starting point for your career.
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Duration
You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.
- Through traineeship:
2 years - Qualification only:
1–2 years
- Through traineeship:
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Delivery options
You may be able to access this training in these ways:
Course content
This course is made up of units.
All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.
For more information about course content, talk to your training provider or visit the National Training Register.
| Unit | Unit type |
|---|---|
| Implement and monitor infection prevention and control standards, policies and procedures | Core |
| Interpret and apply medical terminology appropriately | Core |
| Manage budgets and financial plans | Core |
| Manage health billing and accounting system | Core |
| Manage legal and ethical compliance | Core |
| Manage people performance | Core |
| Manage quality customer service | Core |
| Manage risk | Core |
| Manage work health and safety | Core |
| Work with diverse people | Core |
| Administer and coordinate Telehealth services | Elective |
| Coordinate rehabilitation and return to work programs | Elective |
| Coordinate remuneration and employee benefits | Elective |
| Coordinate separation and termination processes | Elective |
| Create multiplatform advertisements for mass media | Elective |
| Design and develop marketing communication plans | Elective |
| Develop and implement policy | Elective |
| Develop organisational marketing strategy | Elective |
| Develop workplace policies and procedures for sustainability | Elective |
| Engage with health professionals and the health system | Elective |
| Establish and monitor the marketing mix | Elective |
| Facilitate continuous improvement | Elective |
| Facilitate performance development processes | Elective |
| Identify and evaluate marketing opportunities | Elective |
| Implement information and knowledge management systems | Elective |
| Lead quality audits | Elective |
| Manage and promote diversity | Elective |
| Manage business operational plans | Elective |
| Manage employee and industrial relations | Elective |
| Manage meetings | Elective |
| Manage procurement strategies | Elective |
| Manage recruitment and onboarding | Elective |
| Manage team effectiveness | Elective |
| Manage Telehealth technology | Elective |
| Monitor business records systems | Elective |
| Reflect on and improve own professional practice | Elective |
| Report on quality audits | Elective |
| Use human resources information systems | Elective |
Job prospects
The Diploma of Practice Management sets you up for roles like these, but the skills you learn could take you even further.
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Medical Administrator
ANZSCO 134211
Medical Administrators manage medical programs and clinical services in hospitals or other health service facilities, maintain standards of medical care, provide leadership to ensure an appropriately skilled medical workforce, and contribute to health service planning.
Recommended education level:
Bachelor degree or higher -
Nursing Clinical Director
ANZSCO 134212
Nursing Clinical Directors manage nursing programs and clinical services in hospitals, aged care or other health service facilities, maintain standards of nursing care, provide leadership to ensure an appropriately skilled nursing and midwifery workforce, and contribute to health service planning.
Recommended education level:
Bachelor degree or higher -
Primary Health Organisation Manager
ANZSCO 134213
Primary Health Organisation Managers manage primary health organisations that provide a broad range of out-of-hospital health services.
Recommended education level:
Bachelor degree or higher -
Welfare Centre Manager
ANZSCO 134214
Welfare Centre Managers manage centres, programs or projects concerned with social welfare support.
Recommended education level:
Bachelor degree or higher -
Other Health and Welfare Services Manager
ANZSCO 134299
Other Health and Welfare Services Managers includes jobs like Director of Pharmacy, Director of Physiotherapy Services, Director of Speech Pathology, Manager of Allied Health Services, and Medical Corps Officer (Army).
Recommended education level:
Bachelor degree or higher -
Health Practice Manager
ANZSCO 512211
Health Practice Managers organise and control the functions and resources of health practices, such as administrative systems and practice personnel.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Other Practice Manager
ANZSCO 512299
Other Practice Managers includes jobs like Accounting Practice Manager, Architectural Practice Manager, Legal Practice Manager, and Veterinary Practice Manager.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree
Training providers delivering Diploma of Practice Management
It's a good idea to research multiple training providers to make sure you're getting the right training for you.
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TAFE QUEENSLAND (RTO code 0275)
Government funding
- Skills Assure Supplier
Contact this provider
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College Australia (RTO code 31222)
Government funding
- Skills Assure Supplier
Contact this provider
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Health Industry Training Queensland (RTO code 32145)
Government funding
- Skills Assure Supplier
Contact this provider
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Medical Administration Training Pty Ltd (RTO code 31078)
Government funding
- Skills Assure Supplier
Contact this provider
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RURAL MEDICAL EDUCATION AUSTRALIA (RTO code 45542)
Government funding
- Skills Assure Supplier
Contact this provider
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AMA TRAINING SERVICES (RTO code 2010)
Contact this provider
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AUSTRALIAN INSTITUTE OF DENTAL ASSISTANTS (RTO code 22557)
Contact this provider
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Health Courses Australia (RTO code 32412)
Contact this provider
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INTERNATIONAL INSTITUTE OF EDUCATION (RTO code 45150)
Contact this provider
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MinRes Training Institute Pty Ltd (RTO code 40727)
Contact this provider
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OZETRAINER PTY LTD (RTO code 22151)
Contact this provider
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Q Academy (RTO code 31896)
Contact this provider
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TAFE NSW (RTO code 90003)
Contact this provider
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THE AUSTRALIAN INSTITUTE OF PROFESSIONAL COUNSELLORS (RTO code 0670)
Contact this provider
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UQ SKILLS (RTO code 1511)
Contact this provider
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VACCHO (RTO code 20739)
Contact this provider
How to enrol in this course
To enrol, choose a training provider that offers this course. You can see provider details on this page.
When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.
The provider will guide you through the enrolment process.
How do apprenticeships and traineeships work?
Apprenticeships and traineeships let you combine hands-on work experience with training. You’ll gain job-ready skills and earn an income while you complete a qualification.
As an apprentice or a trainee, you work with an employer while completing your training. Most of your time is spent learning on the job, with some classroom or online training to support the skills you're developing in the workplace.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Find out more about apprenticeships and traineeships.
See more information about the apprenticeship or traineeship you’re interested in pursuing on the Queensland Training Information Service.
How long will this course take?
This course is competency-based training, which means you progress as you demonstrate your skills and knowledge, rather than in a set amount of time.
The duration shown here is an estimate for full-time study based on how long most people take to complete the course. You may finish earlier than other people, or it may take you a bit longer.
If you’ve already completed training or have worked in a relevant area, you could get credits or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the time needed for training.
Duration for apprenticeships and traineeships
Apprenticeships and traineeships take longer than doing the qualification on its own, but you learn valuable hands-on skills.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Learn about how courses are delivered
Different courses have different delivery options. Consider your needs when you’re researching courses. Some courses may be delivered entirely online or partially online. Others may be delivered in a classroom.
Some courses, like those delivered through apprenticeships and traineeships, are mostly based in the workplace but with some classroom or online study.
If a certain type of delivery is important to you, talk to your provider before you enrol to make sure they offer that delivery option.
How to reduce the cost of your course
There are lots of ways you can reduce the cost of your course.
- The government could partly or fully cover the cost of your course. See information about financial help and government funding on this page.
- The government also offers funding for some costs related to your course.
- If you’ve already completed training or have worked in a relevant area, you could get a cost credit or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the cost.
Learn about financial help and government funding
The main cost of training is usually the course fees, which vary depending on things like which course and training provider you choose.
You may be able to get your training for free or at a reduced cost, or you could get help with paying for training-related costs. You can also pay for some courses with a VET Student Loan.
Find out more about getting help paying for your training or check if you're eligible.
What are entry requirements?
Some courses have conditions you need to meet before you can enrol in the course. They help make sure you have the right background or skills for the training.
Entry requirements might include a certain education level, skills or knowledge, work status, or experience.