Certificate III in Public Safety (Emergency Communications Centre Operations)

PUA30822

This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.

Overview

The PUA30822 Certificate III in Public Safety (Emergency Communications Centre Operations) provides individuals with general and specialist skills to operate effectively in a range of emergency communication centres roles.

The role of an operator in an emergency communications centre is to receive incident information, enter details into the computer aided dispatch system, and alert the most appropriate resources to respond to the incident. This may include the dissemination of information to members of the public and emergency services agencies.

The qualification includes the units of competency required by emergency communication centre operators to perform a range of activities such as communicating with callers and providing support to emergency service personnel at incidents.

Individuals working at this level will apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known and stable contexts within established parameters. Emergency communication centre operations typically involve work as a team member, under limited supervision, in emergency communication centre operations.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

  • Financial help

  • Cost

    Course costs can vary by provider and location. Ask your training provider for a cost estimate.

    • VET Student Loans are not available
    • You may need to pay for equipment or materials.

  • On-the-job training

    • Apprenticeships and traineeships are not available for this course.

  • Entry requirements

    This course doesn't have any entry requirements. It could be a good starting point for your career.

  • Duration

    You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.

    • Qualification only:
      1–2 years

  • Delivery options

    You may be able to access this training in these ways:

    • Part-time available
    • Partially online
    • Classroom-based

Course content

This course is made up of units.

All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.

For more information about course content, talk to your training provider or visit the National Training Register.

Unit Unit type
Communicate in the workplace Core
Operate telephony systems Core
Process emergency incident calls and enquiries Core
Apply knowledge of WHS laws in the workplace Elective
Assist with maintaining workplace safety Elective
Contribute effectively to WHS communication and consultation processes Elective
Dispatch resources from within an emergency communications centre Elective
Engage with customers Elective
Follow defined work, health and safety policies and procedures Elective
Manage personal stressors in the work environment Elective
Operate and control radio networks Elective
Operate communications systems and equipment Elective
Operate computer aided dispatch system Elective
Participate in WHS hazard identification, risk assessment and risk control processes Elective
Provide basic emergency life support Elective
Provide First Aid Elective
Read and interpret maps Elective
Receive and action notification of uncontrolled hazardous materials situations Elective
Respond to and maintain monitored automatic notification system Elective
Support personal wellbeing in the workplace Elective
Take local weather observations Elective
Use business software applications Elective
Work as a team member in an emergency operations centre Elective
Work autonomously Elective
Work effectively in a public safety organisation Elective
Work effectively with others Elective
Work in a team Elective

Job prospects

The Certificate III in Public Safety (Emergency Communications Centre Operations) sets you up for roles like these, but the skills you learn could take you even further.

  • Emergency Service Worker

    ANZSCO 441211

    Emergency Service Workers attend the scene of emergencies to minimise risk to community safety and security.

    Recommended education level:
    Certificate III or IV

  • Radio Despatcher

    ANZSCO 599914

    Radio Despatchers provide radio and communications services for the coordination of operational units in transport, courier, military, emergency, security, rescue and road service organisations.

    Recommended education level:
    Certificate II or III

Training providers delivering Certificate III in Public Safety (Emergency Communications Centre Operations)

It's a good idea to research multiple training providers to make sure you're getting the right training for you.

Showing: 6 providers

How to enrol in this course

To enrol, choose a training provider that offers this course. You can see provider details on this page.

When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.

The provider will guide you through the enrolment process.

Delivery locations can change as students enrol. If you're doing any workplace-based training, like an apprenticeship, this will take place in a different location from your classroom training. Contact your training provider to confirm delivery locations.
Government funding may be available. Contact your training provider to confirm.
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