This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.
Overview
This qualification reflects the role of individuals who manage a retail business, multiple retail stores or departments, following a business strategy to deliver profitable results for the organisation. These individuals support senior management and provide leadership to retail teams. They plan and evaluate the work of self and others, operating with autonomy and responsibility for personal outputs.
This qualification provides a pathway to work in a range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.
Individuals with this qualification are able to perform roles such as area manager, state manager, senior store manager, cluster manager and small business owner.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
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Financial help
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Cost
Course costs can vary by provider and location. Ask your training provider for a cost estimate.
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VET Student Loans are not available
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You may need to pay for equipment or materials.
To see how government funding could help to reduce the cost of your course, check your eligibility for funding.
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On-the-job training
- Completing this course through a traineeship can help you to learn the skills you need.
This traineeship is available:
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Entry requirements
This course has entry requirements. See more information at the National Training Register
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Duration
You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.
- Through traineeship:
2 years - Qualification only:
1–2 years
- Through traineeship:
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Delivery options
You may be able to access this training in these ways:
Course content
This course is made up of units.
All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.
For more information about course content, talk to your training provider or visit the National Training Register.
| Unit | Unit type |
|---|---|
| Drive retail profitability | Core |
| Lead the change process | Core |
| Provide leadership to others | Core |
| Undertake strategic planning in retail | Core |
| Coach others for success | Elective |
| Communicate with influence | Elective |
| Design an ecommerce site | Elective |
| Develop a marketing strategy | Elective |
| Develop a social media strategy | Elective |
| Develop a workplace learning environment | Elective |
| Develop and manage social media and online strategies | Elective |
| Develop and use emotional intelligence | Elective |
| Develop online customer service standards | Elective |
| Drive sales results | Elective |
| Ensure a safe workplace for a work area | Elective |
| Lead and manage effective workplace relationships | Elective |
| Lead the development of business opportunities | Elective |
| Maintain ethical and professional standards when using social media and online platforms | Elective |
| Manage disrespectful, aggressive or abusive customers | Elective |
| Manage employee relations | Elective |
| Manage personal work priorities and professional development | Elective |
| Manage recruitment selection and induction processes | Elective |
| Manage risk in the retail environment | Elective |
| Manage risk to organisational reputation in an online setting | Elective |
| Manage workplace responses to disrespectful aggressive or abusive customer behaviour. | Elective |
| Plan and manage retail projects | Elective |
| Plan merchandise buying strategy | Elective |
Job prospects
The Diploma of Retail Leadership sets you up for roles like these, but the skills you learn could take you even further.
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Retail Manager (General)
ANZSCO 142111
Retail Managers (General) manage retail trading establishments.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Post Office Manager
ANZSCO 142115
Post Office Managers manage post offices.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Other Sales Support Worker
ANZSCO 639911
This group includes Sales Support Workers not covered elsewhere.
Recommended education level:
Certificate II or III
Training providers delivering Diploma of Retail Leadership
It's a good idea to research multiple training providers to make sure you're getting the right training for you.
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Drakes Enterprise Training (RTO code 40119)
Government funding
- Skills Assure Supplier
Contact this provider
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Australian College of Training (RTO code 51269)
Contact this provider
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Flexible Training Solutions Pty Ltd (RTO code 6333)
Contact this provider
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Salford College (RTO code 40298)
Contact this provider
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Skills Strategies International (RTO code 2401)
Contact this provider
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TIME Education and Training Pty Ltd (RTO code 40058)
Contact this provider
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Workright Australia (RTO code 0366)
Contact this provider
How to enrol in this course
To enrol, choose a training provider that offers this course. You can see provider details on this page.
When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.
The provider will guide you through the enrolment process.
How do apprenticeships and traineeships work?
Apprenticeships and traineeships let you combine hands-on work experience with training. You’ll gain job-ready skills and earn an income while you complete a qualification.
As an apprentice or a trainee, you work with an employer while completing your training. Most of your time is spent learning on the job, with some classroom or online training to support the skills you're developing in the workplace.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Find out more about apprenticeships and traineeships.
See more information about the apprenticeship or traineeship you’re interested in pursuing on the Queensland Training Information Service.
How long will this course take?
This course is competency-based training, which means you progress as you demonstrate your skills and knowledge, rather than in a set amount of time.
The duration shown here is an estimate for full-time study based on how long most people take to complete the course. You may finish earlier than other people, or it may take you a bit longer.
If you’ve already completed training or have worked in a relevant area, you could get credits or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the time needed for training.
Duration for apprenticeships and traineeships
Apprenticeships and traineeships take longer than doing the qualification on its own, but you learn valuable hands-on skills.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Learn about how courses are delivered
Different courses have different delivery options. Consider your needs when you’re researching courses. Some courses may be delivered entirely online or partially online. Others may be delivered in a classroom.
Some courses, like those delivered through apprenticeships and traineeships, are mostly based in the workplace but with some classroom or online study.
If a certain type of delivery is important to you, talk to your provider before you enrol to make sure they offer that delivery option.
How to reduce the cost of your course
There are lots of ways you can reduce the cost of your course.
- The government could partly or fully cover the cost of your course. See information about financial help and government funding on this page.
- The government also offers funding for some costs related to your course.
- If you’ve already completed training or have worked in a relevant area, you could get a cost credit or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the cost.
Learn about financial help and government funding
The main cost of training is usually the course fees, which vary depending on things like which course and training provider you choose.
You may be able to get your training for free or at a reduced cost, or you could get help with paying for training-related costs. You can also pay for some courses with a VET Student Loan.
Find out more about getting help paying for your training or check if you're eligible.
What are entry requirements?
Some courses have conditions you need to meet before you can enrol in the course. They help make sure you have the right background or skills for the training.
Entry requirements might include a certain education level, skills or knowledge, work status, or experience.