Certificate II in Tourism

SIT20125

This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.

Overview

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.

Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, in performing operational activities such as housekeeping, grounds maintenance and providing customer service, or a combination of these.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

There are 0 minimum work placement hours required for this unit.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

  • Financial help

    • Government funding is available for this course. Check your eligibility for:

      • Career Start (general)
      • Career Start (traineeship)

      *To be eligible for this funding, you have to do a traineeship.

      Check your eligibility

  • Cost

    Course costs can vary by provider and location. Ask your training provider for a cost estimate.

    • VET Student Loans are not available
    • You may need to pay for equipment or materials.

    To see how government funding could help to reduce the cost of your course, check your eligibility for funding.

  • On-the-job training

    • Completing this course through a traineeship can help you to learn the skills you need.

    This traineeship is available:

    • Tourism Operations Level II

  • Entry requirements

    This course doesn't have any entry requirements. It could be a good starting point for your career.

  • Duration

    You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.

    • Through traineeship:
      1 year
    • Qualification only:
      6 months – 1 year

  • Delivery options

    You may be able to access this training in these ways:

    • Workplace-based
    • Some classroom learning
    • Part-time available
    • Partially online
    • Practical learning

Course content

This course is made up of units.

All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.

For more information about course content, talk to your training provider or visit the National Training Register.

Unit Unit type
Interact with customers Core
Participate in safe work practices Core
Provide customer information and assistance Core
Show social and cultural sensitivity Core
Source and use information on the tourism and travel industry Core
Access and interpret product information Elective
Advise on products and services Elective
Apply communication skills Elective
Assist with the staging of public activities or events Elective
Book tourism products and process documentation Elective
Clean and maintain amenities Elective
Clean carpeted floors Elective
Clean glass surfaces Elective
Clean hard floors Elective
Clean premises and equipment Elective
Clean walls, ceilings and fittings Elective
Conduct basic oral communication in a language other than English Elective
Conduct oral communication in a language other than English Elective
Interpret aspects of local Australian Indigenous culture Elective
Load and unload a ride Elective
Maintain cleaning storage areas Elective
Maintain ethical and professional standards when using social media and online platforms Elective
Maintain property and structures Elective
Manage disrespectful, aggressive or abusive customers Elective
Monitor collections for changes in condition Elective
Operate a ride location Elective
Operate commercial vehicle Elective
Operate small plant and equipment Elective
Participate in sustainable work practices Elective
Plan and apply time management Elective
Prepare and serve espresso coffee Elective
Prepare and serve non-alcoholic beverages Elective
Prepare rooms for guests Elective
Process financial transactions Elective
Provide a briefing or scripted commentary Elective
Provide accommodation reception services Elective
Provide arrival and departure assistance Elective
Provide First Aid Elective
Provide general grounds care Elective
Provide housekeeping services to guests Elective
Provide responsible service of alcohol Elective
Provide visitor information Elective
Receive, store and maintain stock Elective
Sell to the retail customer Elective
Source and present information Elective
Source and use information on the holiday park and resort industry Elective
Test pool water quality Elective
Use business software applications Elective
Use digital technology for short and basic workplace tasks Elective
Use hand and power tools Elective
Use hygienic practices for food safety Elective
Work effectively with others Elective

Job prospects

The Certificate II in Tourism sets you up for roles like these, but the skills you learn could take you even further.

  • Tourist Information Officer

    ANZSCO 451611

    Tourist Information Officers provide travel and accommodation information to tourists. They may work in call centres.

    Recommended education level:
    Certificate II or III

Training providers delivering Certificate II in Tourism

It's a good idea to research multiple training providers to make sure you're getting the right training for you.

Showing: 25 providers

How to enrol in this course

To enrol, choose a training provider that offers this course. You can see provider details on this page.

When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.

The provider will guide you through the enrolment process.

Delivery locations can change as students enrol. If you're doing any workplace-based training, like an apprenticeship, this will take place in a different location from your classroom training. Contact your training provider to confirm delivery locations.
Government funding may be available. Contact your training provider to confirm.
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