Certificate IV in Travel and Tourism

SIT40125

This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.

Overview

This qualification reflects the role of skilled operators who use a broad range of travel or tourism skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many workers have supervisory responsibilities and plan, monitor and evaluate the work of team members.

This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres and other tourism businesses.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

There are 0 minimum work placement hours required for this unit.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

  • Financial help

  • Cost

    Course costs can vary by provider and location. Ask your training provider for a cost estimate.

    To see how government funding could help to reduce the cost of your course, check your eligibility for funding.

  • On-the-job training

    This traineeship is available:

    • Tourism Operations Level IV
  • Entry requirements

    This course doesn't have any entry requirements. It could be a good starting point for your career.

  • Duration

    You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.

  • Delivery options

    You may be able to access this training in these ways:

    • Workplace-based
    • Some classroom learning
    • Part-time available
    • Partially online
    • Practical learning

Course content

This course is made up of units.

All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.

For more information about course content, talk to your training provider or visit the National Training Register.

Unit Unit type
Coach others in job skills Core
Enhance customer service experiences Core
Implement and monitor work health and safety practices Core
Interpret financial information Core
Manage conflict Core
Show social and cultural sensitivity Core
Source and use information on the tourism and travel industry Core
Access and interpret product information Elective
Address protocol requirements Elective
Allocate tour or activity resources Elective
Apply basic survival skills in the event of vessel abandonment Elective
Assess marketing opportunities Elective
Book tourism products and process documentation Elective
Build and maintain business relationships Elective
Conduct e-marketing communications Elective
Conduct oral communication in a language other than English Elective
Construct advanced international airfares Elective
Construct international airfares Elective
Contribute to cyber security incident responses Elective
Coordinate and operate sustainable tourism activities Elective
Coordinate and operate tours Elective
Coordinate building and grounds maintenance and development Elective
Coordinate marketing activities Elective
Coordinate production of brochures and marketing materials Elective
Create a promotional display or stand Elective
Create electronic presentations Elective
Design and produce business documents Elective
Design and produce complex spreadsheets Elective
Develop a basic website for customer engagement Elective
Develop and maintain the general and regional knowledge required by guides Elective
Develop in-house recreational activities Elective
Develop interpretive activities Elective
Evaluate building and grounds maintenance and development needs Elective
Identify hazards, assess and control safety risks Elective
Lead and manage people Elective
Lead tour groups Elective
Load touring equipment and supplies Elective
Maintain ethical and professional standards when using social media and online platforms Elective
Make bookings and process documentation Elective
Make presentations Elective
Manage disrespectful, aggressive or abusive customers Elective
Manage finances within a budget Elective
Manage pool water quality Elective
Manage workplace responses to disrespectful aggressive or abusive customer behaviour. Elective
Monitor work operations Elective
Operate coach/bus Elective
Operate commercial vehicle Elective
Operate four wheel drive vehicle Elective
Operate survival craft, rescue boats and lifesaving appliances (proficiency in survival craft) Elective
Operate tours in a remote area Elective
Package tourism products Elective
Participate in cooperative online marketing initiatives Elective
Participate in sustainable work practices Elective
Plan and apply time management Elective
Plan and implement sales activities Elective
Prepare and present tour commentaries or activities Elective
Prepare customer quotations Elective
Prepare quotations Elective
Prepare specialised interpretive content on cultural and heritage environments Elective
Prepare specialised interpretive content on flora, fauna and landscape Elective
Prepare specialised interpretive content on marine environments Elective
Process financial transactions Elective
Promote workplace cyber security awareness and best practices Elective
Provide advice on Australian destinations Elective
Provide advice on international destinations Elective
Provide First Aid Elective
Provide First Aid in remote or isolated site Elective
Provide outdoor catering Elective
Provide specialist advice on cruises Elective
Provide visitor information Elective
Purchase goods Elective
Read and write information in a language other than English Elective
Report on financial activity Elective
Research and share information on Australian Indigenous cultures Elective
Respond to a customer in crisis Elective
Roster staff Elective
Sell tourism products or services Elective
Set up and operate a camp site Elective
Source airfares and issue tickets for domestic flights Elective
Source and use information on the holiday park and resort industry Elective
Use a computerised booking system Elective
Use a computerised reservations or operations system Elective
Use social media and online tools Elective
Write complex documents Elective

Job prospects

The Certificate IV in Travel and Tourism sets you up for roles like these, but the skills you learn could take you even further.

  • Marketing Specialist

    ANZSCO 225113

    Marketing Specialists identify market opportunities and advise on the development, coordination and implementation of plans for pricing and promoting an organisation's goods and services.

    Recommended education level:
    Bachelor degree or higher

  • Tourist Information Officer

    ANZSCO 451611

    Tourist Information Officers provide travel and accommodation information to tourists. They may work in call centres.

    Recommended education level:
    Certificate II or III

  • Call Centre or Contact Centre Team Leader

    ANZSCO 541111

    Call Centre or Contact Centre Team Leaders oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Call or Contact Centre Operators.

    Recommended education level:
    Certificate III or IV

Training providers delivering Certificate IV in Travel and Tourism

It's a good idea to research multiple training providers to make sure you're getting the right training for you.

Showing: 12 providers

How to enrol in this course

To enrol, choose a training provider that offers this course. You can see provider details on this page.

When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.

The provider will guide you through the enrolment process.

Delivery locations can change as students enrol. If you're doing any workplace-based training, like an apprenticeship, this will take place in a different location from your classroom training. Contact your training provider to confirm delivery locations.
Government funding may be available. Contact your training provider to confirm.