This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.
Overview
This qualification reflects the role of skilled operators who use a broad range of travel or tourism skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many workers have supervisory responsibilities and plan, monitor and evaluate the work of team members.
This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres and other tourism businesses.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
There are 0 minimum work placement hours required for this unit.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
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Financial help
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Cost
Course costs can vary by provider and location. Ask your training provider for a cost estimate.
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VET Student Loans are not available
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You may need to pay for equipment or materials.
To see how government funding could help to reduce the cost of your course, check your eligibility for funding.
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On-the-job training
- Completing this course through a traineeship can help you to learn the skills you need.
This traineeship is available:
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Entry requirements
This course doesn't have any entry requirements. It could be a good starting point for your career.
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Duration
You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.
- Through traineeship:
2 years - Qualification only:
6 months – 2 years
- Through traineeship:
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Delivery options
You may be able to access this training in these ways:
Course content
This course is made up of units.
All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.
For more information about course content, talk to your training provider or visit the National Training Register.
| Unit | Unit type |
|---|---|
| Coach others in job skills | Core |
| Enhance customer service experiences | Core |
| Implement and monitor work health and safety practices | Core |
| Interpret financial information | Core |
| Manage conflict | Core |
| Show social and cultural sensitivity | Core |
| Source and use information on the tourism and travel industry | Core |
| Access and interpret product information | Elective |
| Address protocol requirements | Elective |
| Allocate tour or activity resources | Elective |
| Apply basic survival skills in the event of vessel abandonment | Elective |
| Assess marketing opportunities | Elective |
| Book tourism products and process documentation | Elective |
| Build and maintain business relationships | Elective |
| Conduct e-marketing communications | Elective |
| Conduct oral communication in a language other than English | Elective |
| Construct advanced international airfares | Elective |
| Construct international airfares | Elective |
| Contribute to cyber security incident responses | Elective |
| Coordinate and operate sustainable tourism activities | Elective |
| Coordinate and operate tours | Elective |
| Coordinate building and grounds maintenance and development | Elective |
| Coordinate marketing activities | Elective |
| Coordinate production of brochures and marketing materials | Elective |
| Create a promotional display or stand | Elective |
| Create electronic presentations | Elective |
| Design and produce business documents | Elective |
| Design and produce complex spreadsheets | Elective |
| Develop a basic website for customer engagement | Elective |
| Develop and maintain the general and regional knowledge required by guides | Elective |
| Develop in-house recreational activities | Elective |
| Develop interpretive activities | Elective |
| Evaluate building and grounds maintenance and development needs | Elective |
| Identify hazards, assess and control safety risks | Elective |
| Lead and manage people | Elective |
| Lead tour groups | Elective |
| Load touring equipment and supplies | Elective |
| Maintain ethical and professional standards when using social media and online platforms | Elective |
| Make bookings and process documentation | Elective |
| Make presentations | Elective |
| Manage disrespectful, aggressive or abusive customers | Elective |
| Manage finances within a budget | Elective |
| Manage pool water quality | Elective |
| Manage workplace responses to disrespectful aggressive or abusive customer behaviour. | Elective |
| Monitor work operations | Elective |
| Operate coach/bus | Elective |
| Operate commercial vehicle | Elective |
| Operate four wheel drive vehicle | Elective |
| Operate survival craft, rescue boats and lifesaving appliances (proficiency in survival craft) | Elective |
| Operate tours in a remote area | Elective |
| Package tourism products | Elective |
| Participate in cooperative online marketing initiatives | Elective |
| Participate in sustainable work practices | Elective |
| Plan and apply time management | Elective |
| Plan and implement sales activities | Elective |
| Prepare and present tour commentaries or activities | Elective |
| Prepare customer quotations | Elective |
| Prepare quotations | Elective |
| Prepare specialised interpretive content on cultural and heritage environments | Elective |
| Prepare specialised interpretive content on flora, fauna and landscape | Elective |
| Prepare specialised interpretive content on marine environments | Elective |
| Process financial transactions | Elective |
| Promote workplace cyber security awareness and best practices | Elective |
| Provide advice on Australian destinations | Elective |
| Provide advice on international destinations | Elective |
| Provide First Aid | Elective |
| Provide First Aid in remote or isolated site | Elective |
| Provide outdoor catering | Elective |
| Provide specialist advice on cruises | Elective |
| Provide visitor information | Elective |
| Purchase goods | Elective |
| Read and write information in a language other than English | Elective |
| Report on financial activity | Elective |
| Research and share information on Australian Indigenous cultures | Elective |
| Respond to a customer in crisis | Elective |
| Roster staff | Elective |
| Sell tourism products or services | Elective |
| Set up and operate a camp site | Elective |
| Source airfares and issue tickets for domestic flights | Elective |
| Source and use information on the holiday park and resort industry | Elective |
| Use a computerised booking system | Elective |
| Use a computerised reservations or operations system | Elective |
| Use social media and online tools | Elective |
| Write complex documents | Elective |
Job prospects
The Certificate IV in Travel and Tourism sets you up for roles like these, but the skills you learn could take you even further.
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Marketing Specialist
ANZSCO 225113
Marketing Specialists identify market opportunities and advise on the development, coordination and implementation of plans for pricing and promoting an organisation's goods and services.
Recommended education level:
Bachelor degree or higher -
Tourist Information Officer
ANZSCO 451611
Tourist Information Officers provide travel and accommodation information to tourists. They may work in call centres.
Recommended education level:
Certificate II or III -
Call Centre or Contact Centre Team Leader
ANZSCO 541111
Call Centre or Contact Centre Team Leaders oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Call or Contact Centre Operators.
Recommended education level:
Certificate III or IV
Training providers delivering Certificate IV in Travel and Tourism
It's a good idea to research multiple training providers to make sure you're getting the right training for you.
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HOSPITALITY TRAINING AUSTRALIA (RTO code 6372)
Government funding
- Skills Assure Supplier
Contact this provider
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Academies Australasia Institute Pty Ltd (RTO code 90806)
Contact this provider
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Australian College of Technology Pty Ltd (RTO code 90082)
Contact this provider
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Australian College of Tourism and Information Technology (RTO code 45837)
Contact this provider
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BELGRAVIA ACADEMY (RTO code 45497)
Contact this provider
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CAREERS TRAINING CENTRE (RTO code 40557)
Contact this provider
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Clarendon Business College Pty Ltd (RTO code 7029)
Contact this provider
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Cornerstone Learning and Development Pty Ltd (RTO code 45250)
Contact this provider
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Klepper Training Academy (RTO code 45075)
Contact this provider
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National Skills Pty Ltd (RTO code 45438)
Contact this provider
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P.R.O. MANAGEMENT PTY LTD (RTO code 40890)
Contact this provider
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Supreme Business College Pty Ltd (RTO code 1191)
Contact this provider
How to enrol in this course
To enrol, choose a training provider that offers this course. You can see provider details on this page.
When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.
The provider will guide you through the enrolment process.
How do apprenticeships and traineeships work?
Apprenticeships and traineeships let you combine hands-on work experience with training. You’ll gain job-ready skills and earn an income while you complete a qualification.
As an apprentice or a trainee, you work with an employer while completing your training. Most of your time is spent learning on the job, with some classroom or online training to support the skills you're developing in the workplace.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Find out more about apprenticeships and traineeships.
See more information about the apprenticeship or traineeship you’re interested in pursuing on the Queensland Training Information Service.
How long will this course take?
This course is competency-based training, which means you progress as you demonstrate your skills and knowledge, rather than in a set amount of time.
The duration shown here is an estimate for full-time study based on how long most people take to complete the course. You may finish earlier than other people, or it may take you a bit longer.
If you’ve already completed training or have worked in a relevant area, you could get credits or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the time needed for training.
Duration for apprenticeships and traineeships
Apprenticeships and traineeships take longer than doing the qualification on its own, but you learn valuable hands-on skills.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Learn about how courses are delivered
Different courses have different delivery options. Consider your needs when you’re researching courses. Some courses may be delivered entirely online or partially online. Others may be delivered in a classroom.
Some courses, like those delivered through apprenticeships and traineeships, are mostly based in the workplace but with some classroom or online study.
If a certain type of delivery is important to you, talk to your provider before you enrol to make sure they offer that delivery option.
How to reduce the cost of your course
There are lots of ways you can reduce the cost of your course.
- The government could partly or fully cover the cost of your course. See information about financial help and government funding on this page.
- The government also offers funding for some costs related to your course.
- If you’ve already completed training or have worked in a relevant area, you could get a cost credit or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the cost.
Learn about financial help and government funding
The main cost of training is usually the course fees, which vary depending on things like which course and training provider you choose.
You may be able to get your training for free or at a reduced cost, or you could get help with paying for training-related costs. You can also pay for some courses with a VET Student Loan.
Find out more about getting help paying for your training or check if you're eligible.
What are entry requirements?
Some courses have conditions you need to meet before you can enrol in the course. They help make sure you have the right background or skills for the training.
Entry requirements might include a certain education level, skills or knowledge, work status, or experience.