This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.
Overview
This is a general qualification for supply chain operations.
This qualification is for a person engaged in supply chain operations support who undertakes a range of tasks involving known routines and procedures, with limited individual responsibility.
Job roles
Job roles and titles vary across different sectors. Possible job titles relevant to this qualification include:
- depot yard person
- despatch clerk
- furniture removalist
- inventory clerk
- loader
- pick packer
- reach truck/forklift driver
- receiving clerk
- store person
- transport clerk
- warehouse operator
- yard person
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Successful achievement of the licensing units within the qualification must align with licensing and regulatory requirements applicable to driving and state or territory regulatory requirements.
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Financial help
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Cost
Course costs can vary by provider and location. Ask your training provider for a cost estimate.
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VET Student Loans are not available
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You may need to pay for equipment or materials.
To see how government funding could help to reduce the cost of your course, check your eligibility for funding.
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On-the-job training
- Completing this course through a traineeship can help you to learn the skills you need.
This traineeship is available:
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Entry requirements
This course doesn't have any entry requirements. It could be a good starting point for your career.
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Duration
You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.
- Through traineeship:
1 year - Qualification only:
6 months – 1 year
- Through traineeship:
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Delivery options
You may be able to access this training in these ways:
Course content
This course is made up of units.
All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.
For more information about course content, talk to your training provider or visit the National Training Register.
| Unit | Unit type |
|---|---|
| Complete workplace induction procedures | Core |
| Ensure the safety of transport activities (Chain of Responsibility) | Core |
| Follow work health and safety procedures | Core |
| Identify the roles and functions of the supply chain industry | Core |
| Participate in basic workplace communication | Core |
| Apply accident-emergency procedures | Elective |
| Apply fatigue management strategies | Elective |
| Apply grain protection measures | Elective |
| Apply quality procedures | Elective |
| Apply safe procedures when handling/transporting dangerous goods or explosives | Elective |
| Carry out basic workplace calculations | Elective |
| Check and assess operational capabilities of equipment | Elective |
| Check conveyor operational status | Elective |
| Clean and inspect pooled equipment | Elective |
| Complete and check import/export documentation | Elective |
| Complete routine administrative tasks | Elective |
| Conduct financial transactions | Elective |
| Conduct housekeeping activities | Elective |
| Conduct weighbridge operations | Elective |
| Conduct workplace information briefings | Elective |
| Connect and disconnect reefer units | Elective |
| Deliver a service to customers | Elective |
| Despatch stock | Elective |
| Follow security procedures when working with goods and cargo | Elective |
| Follow vehicle protocols for loading and unloading | Elective |
| Handle furniture and effects | Elective |
| Identify goods and store to specifications | Elective |
| Implement grain monitoring measures | Elective |
| Interpret road maps and navigate pre-determined routes | Elective |
| Licence to operate a forklift truck | Elective |
| Licence to operate an order picking forklift truck | Elective |
| Load and unload explosives/dangerous goods | Elective |
| Load and unload goods/cargo | Elective |
| Load and unload tankers | Elective |
| Maintain and use hand tools | Elective |
| Monitor and process attendance records | Elective |
| Monitor plant and equipment in an environmentally sustainable manner | Elective |
| Move materials mechanically using automated equipment | Elective |
| Operate a bulk dry goods transfer process | Elective |
| Operate a bulk liquid transfer process | Elective |
| Operate a forklift | Elective |
| Operate commercial vehicle | Elective |
| Operate firefighting equipment | Elective |
| Operate pooled equipment | Elective |
| Operate specialised light load shifting equipment | Elective |
| Operate specialised load shifting equipment | Elective |
| Pack and unpack cartons during a removal | Elective |
| Package goods | Elective |
| Participate in environmentally sustainable work practices | Elective |
| Participate in stocktakes | Elective |
| Perform electronic data interchange to transmit documentation | Elective |
| Pick and process orders | Elective |
| Prepare and process financial documents | Elective |
| Prepare cargo for transfer with slings | Elective |
| Present routine workplace information | Elective |
| Prioritise courier delivery operations | Elective |
| Process and maintain workplace information | Elective |
| Process customer complaints | Elective |
| Process workplace documentation | Elective |
| Provide First Aid | Elective |
| Receive goods | Elective |
| Replenish stock | Elective |
| Secure cargo | Elective |
| Sell products and services | Elective |
| Shift materials safely using manual handling methods | Elective |
| Sort and consolidate mail and parcels | Elective |
| Store and handle dangerous goods and hazardous substances | Elective |
| Undertake general site maintenance | Elective |
| Use and maintain minor mechanical equipment | Elective |
| Use bulk transfer equipment (dry) | Elective |
| Use business software applications | Elective |
| Use communications systems | Elective |
| Use infotechnology devices in the workplace | Elective |
| Use product knowledge to complete work operations | Elective |
| Work effectively with others in a team | Elective |
| Work in a socially diverse environment | Elective |
Job prospects
The Certificate II in Supply Chain Operations sets you up for roles like these, but the skills you learn could take you even further.
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Supply and Distribution Manager
ANZSCO 133611
Supply and Distribution Managers manage the supply, storage and distribution of goods produced by organisations.
Recommended education level:
Bachelor degree or higher -
Mail Clerk
ANZSCO 561411
Mail Clerks collect, sort and despatch mail within organisations.
Recommended education level:
Certificate I or secondary education -
Postal Sorting Officer
ANZSCO 561412
Postal Sorting Officers receive, sort and despatch mail in post offices or postal sorting centres.
Recommended education level:
Certificate I or secondary education -
Production Clerk
ANZSCO 591112
Production Clerks record and coordinate the flow of work and materials between departments, examine orders for goods, and prepare production schedules.
Recommended education level:
Certificate II or III -
Stock Clerk
ANZSCO 591115
Stock Clerks monitor stock levels and maintain stock, order and inventory records.
Recommended education level:
Certificate II or III -
Warehouse Administrator
ANZSCO 591116
Warehouse Administrators administer and coordinate storage and distribution operations within organisations.
Recommended education level:
Certificate II or III -
Bulk Materials Handling Plant Operator
ANZSCO 712912
Bulk Materials Handling Plant Operators operate plants to load, unload, move, store and stack bulk materials such as grain, sugar and mineral ore.
Recommended education level:
Certificate II or III -
Storeperson
ANZSCO 741111
Receive, handle and dispatch goods and other inventory in stores and warehouses.
Recommended education level:
Certificate II or III -
Chocolate Packer
ANZSCO 832111
Chocolate Packers weigh, wrap, seal and label chocolate products.
Recommended education level:
Certificate I or secondary education -
Container Filler
ANZSCO 832112
Container Fillers fill and seal containers with products, such as food, beverages, paints, oils and lotions, and package the filled containers.
Recommended education level:
Certificate I or secondary education -
Fruit and Vegetable Packer
ANZSCO 832113
Fruit and Vegetable Packers weigh, wrap, seal and label fruit and vegetables.
Recommended education level:
Certificate I or secondary education -
Meat Packer
ANZSCO 832114
Meat Packers weigh, wrap, seal and label meat and meat products.
Recommended education level:
Certificate I or secondary education -
Seafood Packer
ANZSCO 832115
Seafood Packers weigh, wrap, seal and label seafood products.
Recommended education level:
Certificate I or secondary education -
Other Packer
ANZSCO 832199
Other Packers includes jobs like Biscuit Packer, Bread Packer, Cheese Packer, and Egg Packer.
Recommended education level:
Certificate I or secondary education -
Garden Labourer
ANZSCO 841411
Garden Labourers assist in cultivating and maintaining gardens.
Recommended education level:
Certificate I or secondary education
Training providers delivering Certificate II in Supply Chain Operations
It's a good idea to research multiple training providers to make sure you're getting the right training for you.
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TAFE QUEENSLAND (RTO code 0275)
Government funding
- Skills Assure Supplier
Contact this provider
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Axiom College (RTO code 40489)
Government funding
- Skills Assure Supplier
Contact this provider
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Challenge Employment & Training Ltd (RTO code 5388)
Government funding
- Skills Assure Supplier
Contact this provider
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EDB Training Services (RTO code 32376)
Government funding
- Skills Assure Supplier
Contact this provider
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Major Training Group (RTO code 6139)
Government funding
- Skills Assure Supplier
Contact this provider
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Strategix Training (RTO code 31418)
Government funding
- Skills Assure Supplier
Contact this provider
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Academy Green Learning (RTO code 6187)
Contact this provider
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Alpha Beta College Australia (RTO code 45195)
Contact this provider
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ALPINE EDUCATION (RTO code 41511)
Contact this provider
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ARC Training (RTO code 91007)
Contact this provider
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AUSTRALIAN COLLEGE OF COMMERCE & MANAGEMENT (RTO code 1441)
Contact this provider
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Australian College of Training (RTO code 51269)
Contact this provider
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Calibre Training & Development Pty Ltd as Trustee for the Calibre Unit Trust (RTO code 32394)
Contact this provider
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Duke Education (RTO code 22497)
Contact this provider
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DYNAMIC LEARNING SERVICES (RTO code 40467)
Contact this provider
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Flexible Training Solutions Pty Ltd (RTO code 6333)
Contact this provider
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Forkpro Australia Pty Ltd (RTO code 91514)
Contact this provider
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GMS TRAINING ACADEMY PTY LTD (RTO code 45539)
Contact this provider
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HOSPITALITY TRAINING AUSTRALIA (RTO code 6372)
Contact this provider
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LEARNING SPHERE (RTO code 91718)
Contact this provider
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Licences 4 Work (RTO code 91413)
Contact this provider
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METS TRAINING SERVICES (RTO code 91018)
Contact this provider
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Murray Mallee Training Company Ltd (RTO code 3974)
Contact this provider
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National Food Institute (RTO code 3821)
Contact this provider
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Natwide Training Australia (RTO code 40368)
Contact this provider
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OCTEC LIMITED (RTO code 90142)
Contact this provider
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Sureway Skills Training Pty Ltd (RTO code 91058)
Contact this provider
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Tactile Learning (RTO code 30922)
Contact this provider
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TAFE NSW (RTO code 90003)
Contact this provider
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Training Professionals Pty Ltd (RTO code 31955)
Contact this provider
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Transport Compliance Training Solutions Pty Ltd (RTO code 45376)
Contact this provider
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United Transport Solutions (RTO code 7039)
Contact this provider
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Yalagan Registered Training (RTO code 91627)
Contact this provider
How to enrol in this course
To enrol, choose a training provider that offers this course. You can see provider details on this page.
When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.
The provider will guide you through the enrolment process.
How do apprenticeships and traineeships work?
Apprenticeships and traineeships let you combine hands-on work experience with training. You’ll gain job-ready skills and earn an income while you complete a qualification.
As an apprentice or a trainee, you work with an employer while completing your training. Most of your time is spent learning on the job, with some classroom or online training to support the skills you're developing in the workplace.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Find out more about apprenticeships and traineeships.
See more information about the apprenticeship or traineeship you’re interested in pursuing on the Queensland Training Information Service.
How long will this course take?
This course is competency-based training, which means you progress as you demonstrate your skills and knowledge, rather than in a set amount of time.
The duration shown here is an estimate for full-time study based on how long most people take to complete the course. You may finish earlier than other people, or it may take you a bit longer.
If you’ve already completed training or have worked in a relevant area, you could get credits or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the time needed for training.
Duration for apprenticeships and traineeships
Apprenticeships and traineeships take longer than doing the qualification on its own, but you learn valuable hands-on skills.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Learn about how courses are delivered
Different courses have different delivery options. Consider your needs when you’re researching courses. Some courses may be delivered entirely online or partially online. Others may be delivered in a classroom.
Some courses, like those delivered through apprenticeships and traineeships, are mostly based in the workplace but with some classroom or online study.
If a certain type of delivery is important to you, talk to your provider before you enrol to make sure they offer that delivery option.
How to reduce the cost of your course
There are lots of ways you can reduce the cost of your course.
- The government could partly or fully cover the cost of your course. See information about financial help and government funding on this page.
- The government also offers funding for some costs related to your course.
- If you’ve already completed training or have worked in a relevant area, you could get a cost credit or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the cost.
Learn about financial help and government funding
The main cost of training is usually the course fees, which vary depending on things like which course and training provider you choose.
You may be able to get your training for free or at a reduced cost, or you could get help with paying for training-related costs. You can also pay for some courses with a VET Student Loan.
Find out more about getting help paying for your training or check if you're eligible.
What are entry requirements?
Some courses have conditions you need to meet before you can enrol in the course. They help make sure you have the right background or skills for the training.
Entry requirements might include a certain education level, skills or knowledge, work status, or experience.