About this role
Call Centre or Contact Centre Managers organise and control the operations of call or contact centres. They may work in call centres.
What you might do day-to-day in this job
Typical tasks for a Call Centre or Contact Centre Manager include:
- develops and reviews policies, programs and procedures concerning customer relations and goods and services provided
- ensures operational efficiency within a call centre
- provides direction and feedback to team members and assists with recruitment
- manages, motivates and develops staff providing customer services
- plans and implements after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- liaises with other organisational units, service agents and customers to identify and respond to customer expectations
- may work in a call centre.
Courses that can lead to a career as a Call Centre or Contact Centre Manager
Showing:
1–3 of
6 courses
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Diploma of Leadership and Management
BSB50420
Train to become an effective leader. Gain practical skills in planning, teamwork and business operations.
- Traineeship
- On-the-job training
- 3 years
- Cost varies
- Financial help available
- No entry requirements
- Partially online
- Part-time may be available
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Diploma of Business
BSB50120
Advance your career by learning how to manage people, budgets and projects in a business environment.
- Traineeship
- On-the-job training
- 2 years
- Cost varies
- Financial help available
- No entry requirements
- Partially online
- Part-time may be available
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- 18 months – 2 years
- Cost varies
- No entry requirements
- Partially online
- Part-time may be available
Explore all courses related to Call Centre or Contact Centre Manager