About this role
Switchboard Operators operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.
What you might do day-to-day in this job
Typical tasks for a Switchboard Operator include:
- operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
- responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
- investigating operating system problems and informing maintenance services
- alerting emergency services when required
- recording details and determining charges for designated types of calls
- may monitor the efficiency of systems and maintain service sampling records.
Courses that can lead to a career as a Switchboard Operator
Showing:
1–1 of
1 courses
-
Certificate II in Workplace Skills
BSB20120
- Traineeship
- On-the-job training
- 1 year
- Cost varies
- Financial help available
- No entry requirements
- Partially online
- Part-time may be available