Certificate II in Workplace Skills

BSB20120

This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.

Overview

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

  • Financial help

    • Government funding is available for this course. Check your eligibility for:

      • Career Start (general)
      • Career Start (traineeship)

      *To be eligible for this funding, you have to do a traineeship.

      Check your eligibility

  • Cost

    Course costs can vary by provider and location. Ask your training provider for a cost estimate.

    • VET Student Loans are not available
    • You may need to pay for equipment or materials.

    To see how government funding could help to reduce the cost of your course, check your eligibility for funding.

  • On-the-job training

    • Completing this course through a traineeship can help you to learn the skills you need.

    This traineeship is available:

    • Business Level II

  • Entry requirements

    This course doesn't have any entry requirements. It could be a good starting point for your career.

  • Duration

    You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.

    • Through traineeship:
      1 year
    • Qualification only:
      6 months – 1 year

  • Delivery options

    You may be able to access this training in these ways:

    • Workplace-based
    • Some classroom learning
    • Part-time available
    • Partially online
    • Practical learning

Course content

This course is made up of units.

All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.

For more information about course content, talk to your training provider or visit the National Training Register.

Unit Unit type
Apply communication skills Core
Contribute to the health and safety of self and others Core
Participate in sustainable work practices Core
Plan and apply time management Core
Work effectively in business environments Core
Advise on products and services Elective
Assist with customer difficulties Elective
Collect and record data Elective
Deliver a service to customers Elective
Develop and apply thinking and problem solving skills Elective
Develop self-awareness Elective
Engage with customers Elective
Operate digital devices Elective
Plan and prepare for work readiness Elective
Process financial transactions Elective
Record stakeholder interactions Elective
Research using the internet Elective
Support personal wellbeing in the workplace Elective
Use business software applications Elective
Use digital technologies to communicate in a work environment Elective
Work effectively with others Elective

Job prospects

The Certificate II in Workplace Skills sets you up for roles like these, but the skills you learn could take you even further.

  • Corporate Services Manager

    ANZSCO 132111

    Manage staff, finances and resources to support the day to day operation of an organisation.

    Recommended education level:
    Bachelor degree or higher

  • General Clerk

    ANZSCO 531111

    General Clerks perform a range of clerical and administrative tasks.

    Recommended education level:
    Certificate II or III

  • Call Centre or Contact Centre Operator

    ANZSCO 541112

    Call Centre or Contact Centre Operators answer customer telephone calls, as well as Internet and email inquiries about goods and services, and promote the goods and services on the business.

    Recommended education level:
    Certificate II or III

  • Information Officer

    ANZSCO 541211

    Talk to customers about an organisation and its products and services; handle feedback and inquiries.

    Recommended education level:
    Certificate II or III

  • Receptionist (General)

    ANZSCO 542111

    Receptionists (General) greet clients and visitors, and respond to personal, telephone, email and written inquiries and requests.

    Recommended education level:
    Certificate II or III

  • Betting Agency Counter Clerk

    ANZSCO 561111

    Betting Agency Counter Clerks record and process customer bets, payments and payouts over the counter at betting agencies, for horse and dog racing, and other sports and events.

    Recommended education level:
    Certificate I or secondary education

  • Bookmaker's Clerk

    ANZSCO 561112

    Bookmaker's Clerks assist Bookmakers to provide oncourse betting services at race meetings.

    Recommended education level:
    Certificate I or secondary education

  • Telephone Betting Clerk

    ANZSCO 561113

    Telephone Betting Clerks record and process customer bets and account details over the telephone for horse and dog racing, and other sports events. They may work in call centres.

    Recommended education level:
    Certificate I or secondary education

  • Other Betting Clerk

    ANZSCO 561199

    Other Betting Clerks includes jobs like Bingo Caller, and Keno Terminal Operator.

    Recommended education level:
    Certificate I or secondary education

  • Switchboard Operator

    ANZSCO 561611

    Switchboard Operators operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

    Recommended education level:
    Certificate I or secondary education

  • Classified Advertising Clerk

    ANZSCO 561911

    Classified Advertising Clerks receive and record advertising copy for publication and broadcasting.

    Recommended education level:
    Certificate I or secondary education

  • Order Clerk

    ANZSCO 591117

    Order Clerks receive and process incoming orders for goods and services from inside or outside organisations.

    Recommended education level:
    Certificate II or III

  • Car Park Attendant

    ANZSCO 899912

    Car Park Attendants operate and maintain car parking facilities by guarding cars in parking areas and collecting fees at car park entry or exit points. They may drive and park cars, and operate boom gates.

    Recommended education level:
    Certificate I or secondary education

Training providers delivering Certificate II in Workplace Skills

It's a good idea to research multiple training providers to make sure you're getting the right training for you.

Showing: 258 providers

How to enrol in this course

To enrol, choose a training provider that offers this course. You can see provider details on this page.

When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.

The provider will guide you through the enrolment process.

Delivery locations can change as students enrol. If you're doing any workplace-based training, like an apprenticeship, this will take place in a different location from your classroom training. Contact your training provider to confirm delivery locations.
Government funding may be available. Contact your training provider to confirm.
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