About this role
Receptionists (General) greet clients and visitors, and respond to personal, telephone, email and written inquiries and requests.
What you might do day-to-day in this job
Typical tasks for a Receptionist (General) include:
- greets and welcomes visitors, and directs them to the appropriate person
- arranges and records details of appointments
- answers inquiries and provides information on the goods, services and activities of the organisation
- answers, connects and transfers telephone calls
- receives and resolves complaints from clients and the public
- receives and distributes correspondence, facsimile messages and deliveries
- maintains the reception area
- advises on and arranges reservations and accommodation
- may perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.
Courses that can lead to a career as a Receptionist (General)
Showing:
1–3 of
4 courses
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Certificate III in Business
BSB30120
Develop job-ready skills in administration, communication and teamwork while gaining hands-on business experience.
- Traineeship
- On-the-job training
- 1 year
- Cost varies
- Financial help available
- No entry requirements
- Partially online
- Part-time may be available
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Certificate II in Workplace Skills
BSB20120
- Traineeship
- On-the-job training
- 1 year
- Cost varies
- Financial help available
- No entry requirements
- Partially online
- Part-time may be available
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Certificate I in Workplace Skills
BSB10120
- Work Skills Traineeship
- On-the-job training
- 6 months
- Cost varies
- Financial help available
- No entry requirements