Certificate I in Workplace Skills

BSB10120

This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.

Overview

This qualification reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work. They may undertake a variety of simple tasks under close supervision.

This qualification provides a range of introductory skills and knowledge to provide individuals with an understanding of the business environment.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

  • Financial help

    • Government funding is available for this course. Check your eligibility for:

      • Career Start (general)
      • Career Start (traineeship)

      *To be eligible for this funding, you have to do a traineeship.

      Check your eligibility

  • Cost

    Course costs can vary by provider and location. Ask your training provider for a cost estimate.

    • VET Student Loans are not available
    • You may need to pay for equipment or materials.

    To see how government funding could help to reduce the cost of your course, check your eligibility for funding.

  • On-the-job training

    • Completing this course through a work skills traineeship can help you to learn the skills you need.

    This work skills traineeship is available:

    • Work Skills (Business)

  • Entry requirements

    This course doesn't have any entry requirements. It could be a good starting point for your career.

  • Duration

    You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.

    • Through work skills traineeship:
      6 months

  • Delivery options

    You may be able to access this training in these ways:

    • Workplace-based
    • Practical learning

Course content

This course is made up of units.

All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.

For more information about course content, talk to your training provider or visit the National Training Register.

Unit Unit type
Plan and prepare for work readiness Core
Use business resources Core
Apply communication skills Elective
Collect and record data Elective
Contribute to the health and safety of self and others Elective
Develop and apply thinking and problem solving skills Elective
Engage with customers Elective
Identify and use specific industry standard technologies Elective
Operate digital devices Elective
Participate in sustainable work practices Elective
Plan and apply time management Elective
Research using the internet Elective
Support personal wellbeing in the workplace Elective
Use digital technology for routine and simple workplace tasks Elective
Use oral communication skills to participate in workplace teams Elective
Use routine strategies for work-related learning Elective
Work effectively in business environments Elective
Work effectively with others Elective

Job prospects

The Certificate I in Workplace Skills sets you up for roles like these, but the skills you learn could take you even further.

  • General Clerk

    ANZSCO 531111

    General Clerks perform a range of clerical and administrative tasks.

    Recommended education level:
    Certificate II or III

  • Receptionist (General)

    ANZSCO 542111

    Receptionists (General) greet clients and visitors, and respond to personal, telephone, email and written inquiries and requests.

    Recommended education level:
    Certificate II or III

  • Betting Agency Counter Clerk

    ANZSCO 561111

    Betting Agency Counter Clerks record and process customer bets, payments and payouts over the counter at betting agencies, for horse and dog racing, and other sports and events.

    Recommended education level:
    Certificate I or secondary education

  • Bookmaker's Clerk

    ANZSCO 561112

    Bookmaker's Clerks assist Bookmakers to provide oncourse betting services at race meetings.

    Recommended education level:
    Certificate I or secondary education

  • Telephone Betting Clerk

    ANZSCO 561113

    Telephone Betting Clerks record and process customer bets and account details over the telephone for horse and dog racing, and other sports events. They may work in call centres.

    Recommended education level:
    Certificate I or secondary education

  • Other Betting Clerk

    ANZSCO 561199

    Other Betting Clerks includes jobs like Bingo Caller, and Keno Terminal Operator.

    Recommended education level:
    Certificate I or secondary education

  • Classified Advertising Clerk

    ANZSCO 561911

    Classified Advertising Clerks receive and record advertising copy for publication and broadcasting.

    Recommended education level:
    Certificate I or secondary education

Training providers delivering Certificate I in Workplace Skills

It's a good idea to research multiple training providers to make sure you're getting the right training for you.

Showing: 101 providers

How to enrol in this course

To enrol, choose a training provider that offers this course. You can see provider details on this page.

When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.

The provider will guide you through the enrolment process.

Delivery locations can change as students enrol. If you're doing any workplace-based training, like an apprenticeship, this will take place in a different location from your classroom training. Contact your training provider to confirm delivery locations.
Government funding may be available. Contact your training provider to confirm.
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