Certificate III in Business

BSB30120

This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.

Overview

Develop job-ready skills in administration, communication and teamwork while gaining hands-on business experience.

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

  • Financial help

    • Government funding is available for this course. Check your eligibility for:

      • Career Start (general)
      • Career Start (traineeship)

      *To be eligible for this funding, you have to do a traineeship.

      Check your eligibility

  • Cost

    Course costs can vary by provider and location. Ask your training provider for a cost estimate.

    • VET Student Loans are not available
    • You may need to pay for equipment or materials.

    To see how government funding could help to reduce the cost of your course, check your eligibility for funding.

  • On-the-job training

    • Completing this course through a traineeship can help you to learn the skills you need.

    This traineeship is available:

    • Business Level III

  • Entry requirements

    This course doesn't have any entry requirements. It could be a good starting point for your career.

  • Duration

    You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.

    • Through traineeship:
      1 year
    • Qualification only:
      1–2 years

  • Delivery options

    You may be able to access this training in these ways:

    • Workplace-based
    • Some classroom learning
    • Part-time available
    • Partially online
    • Practical learning

Course content

This course is made up of units.

All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.

For more information about course content, talk to your training provider or visit the National Training Register.

Unit Unit type
Apply critical thinking skills in a team environment Core
Assist with maintaining workplace safety Core
Engage in workplace communication Core
Participate in sustainable work practices Core
Support personal wellbeing in the workplace Core
Use inclusive work practices Core
Advise on products and services Elective
Apply cyber hygiene best practices Elective
Apply infection prevention and control procedures to own work activities Elective
Apply own techniques to prevent cyber security insider threats Elective
Apply the principles of confidentiality, privacy and security within the medical environment Elective
Articulate, present and debate ideas Elective
Assist in controlling stocks and supplies Elective
Assist with customer difficulties Elective
Collect and record data Elective
Contribute to continuous improvement Elective
Control records Elective
Create electronic presentations Elective
Deliver and monitor a service to customers Elective
Design and produce business documents Elective
Design and produce spreadsheets Elective
Develop and present business proposals Elective
Develop self-awareness Elective
Handle receipt and dispatch of information Elective
Identify and assess cyber security insider threats and risks Elective
Identify and report online security threats Elective
Identify business risk Elective
Interpret and apply medical terminology appropriately Elective
Maintain business records Elective
Maintain business resources Elective
Maintain business to business relationships Elective
Maintain financial records Elective
Maintain patient records Elective
Manage patient recordkeeping system Elective
Organise personal work priorities Elective
Organise schedules Elective
Organise workplace information Elective
Prepare and process medical accounts Elective
Process customer complaints Elective
Process financial transactions Elective
Process payroll Elective
Protect own personal online profile from cyber security threats Elective
Provide ICT advice to clients Elective
Purchase goods and services Elective
Record stakeholder interactions Elective
Research and develop business plans Elective
Respond to the service needs of customers and clients with disability Elective
Retrieve information from records Elective
Securely manage personally identifiable information and workplace information Elective
Support effective workplace relationships Elective
Support marketing and promotional activities Elective
Undertake project work Elective
Use business software applications Elective
Use digital technologies to collaborate in a work environment Elective
Use digital technologies to communicate in a work environment Elective
Use knowledge management systems Elective
Use social media and online tools Elective
Work in a team Elective
Write simple documents Elective

Job prospects

The Certificate III in Business sets you up for roles like these, but the skills you learn could take you even further.

  • Corporate Services Manager

    ANZSCO 132111

    Manage staff, finances and resources to support the day to day operation of an organisation.

    Recommended education level:
    Bachelor degree or higher

  • Welfare Centre Manager

    ANZSCO 134214

    Welfare Centre Managers manage centres, programs or projects concerned with social welfare support.

    Recommended education level:
    Bachelor degree or higher

  • Customer Service Manager

    ANZSCO 149212

    Customer Service Managers plan, administer and review customer services and after-sales services, and maintain sound customer relations.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Facilities Manager

    ANZSCO 149913

    Facilities Managers organise, control and coordinate the strategic and operational management of buildings and facilities in public and private organisations. They ensure the proper and efficient operation of all physical aspects of a facility, and create and sustain safe and productive environments for occupants.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Corporate Treasurer

    ANZSCO 221212

    Manage corporate funding, liquidity and the financial risks associated with an organisation.

    Recommended education level:
    Bachelor degree or higher

  • Recruitment Consultant

    ANZSCO 223112

    Match people looking for work with employers looking for staff.

    Recommended education level:
    Bachelor degree or higher

  • Contract Administrator

    ANZSCO 511111

    Contract Administrators prepare, interpret, maintain, review and negotiate variations to contracts on behalf of organisations.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Personal Assistant

    ANZSCO 521111

    Personal Assistants perform liaison, coordination and organisational tasks in support of Managers and Professionals.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Secretary (General)

    ANZSCO 521211

    Secretaries (General) perform secretarial, clerical and other administrative tasks in support of Managers and Professionals.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • General Clerk

    ANZSCO 531111

    General Clerks perform a range of clerical and administrative tasks.

    Recommended education level:
    Certificate II or III

  • Data Entry Operator

    ANZSCO 532111

    Data Entry Operators operate a keyboard to input and transfer data into computers for storage, processing and transmission.

    Recommended education level:
    Certificate II or III

  • Information Officer

    ANZSCO 541211

    Talk to customers about an organisation and its products and services; handle feedback and inquiries.

    Recommended education level:
    Certificate II or III

  • Receptionist (General)

    ANZSCO 542111

    Receptionists (General) greet clients and visitors, and respond to personal, telephone, email and written inquiries and requests.

    Recommended education level:
    Certificate II or III

  • Hotel and Motel Receptionist

    ANZSCO 542113

    Hotel or Motel Receptionists greet and check in guests, and look after their needs on arrival and during their stay in a hotel or motel.

    Recommended education level:
    Certificate II or III

  • Accounts Clerk

    ANZSCO 551111

    Accounts Clerks monitor creditor and debtor accounts, and undertake related routine documentation. They may work in call centres.

    Recommended education level:
    Certificate II or III

  • Cost Clerk

    ANZSCO 551112

    Cost Clerks calculate and investigate the cost of wages, materials, overheads and other operating expenses.

    Recommended education level:
    Certificate II or III

  • Payroll Clerk

    ANZSCO 551311

    Arrange the payment of salaries and wages to employees of an organisation.

    Recommended education level:
    Certificate II or III

  • Filing and Registry Clerk

    ANZSCO 561311

    Filing and Registry Clerks process and handle information and documents to maintain access to and security of database and record management systems.

    Recommended education level:
    Certificate I or secondary education

Training providers delivering Certificate III in Business

It's a good idea to research multiple training providers to make sure you're getting the right training for you.

Showing: 440 providers

How to enrol in this course

To enrol, choose a training provider that offers this course. You can see provider details on this page.

When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.

The provider will guide you through the enrolment process.

Delivery locations can change as students enrol. If you're doing any workplace-based training, like an apprenticeship, this will take place in a different location from your classroom training. Contact your training provider to confirm delivery locations.
Government funding may be available. Contact your training provider to confirm.
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