About this role
Customer Service Managers plan, administer and review customer services and after-sales services, and maintain sound customer relations.
What you might do day-to-day in this job
Typical tasks for a Customer Service Manager include:
- plans and implements after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify or improve services provided
- liaises with other organisational units, service agents and customers to identify and respond to customer expectations
- may work in a call centre.
Courses that can lead to a career as a Customer Service Manager
Showing:
1–3 of
16 courses
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Certificate III in Business
BSB30120
Develop job-ready skills in administration, communication and teamwork while gaining hands-on business experience.
- Traineeship
- On-the-job training
- 1 year
- Cost varies
- Financial help available
- No entry requirements
- Partially online
- Part-time may be available
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Diploma of Business
BSB50120
Advance your career by learning how to manage people, budgets and projects in a business environment.
- Traineeship
- On-the-job training
- 2 years
- Cost varies
- Financial help available
- No entry requirements
- Partially online
- Part-time may be available
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Certificate III in Retail
SIR30216
Train for a career in retail. Develop skills in communication, sales and store operations.
- Traineeship
- On-the-job training
- 2 years
- Cost varies
- Financial help available
- No entry requirements
- Partially online
- Part-time may be available