Certificate III in Retail

SIR30216

This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.

Overview

Train for a career in retail. Develop skills in communication, sales and store operations.

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

  • Financial help

    • Government funding is available for this course. Check your eligibility for:

      • Career Start (general)
      • Career Start (traineeship)

      *To be eligible for this funding, you have to do a traineeship.

      Check your eligibility

  • Cost

    Course costs can vary by provider and location. Ask your training provider for a cost estimate.

    • VET Student Loans are not available
    • You may need to pay for equipment or materials.

    To see how government funding could help to reduce the cost of your course, check your eligibility for funding.

  • On-the-job training

    • Completing this course through a traineeship can help you to learn the skills you need.

    This traineeship is available:

    • Retail Supervisor

  • Entry requirements

    This course doesn't have any entry requirements. It could be a good starting point for your career.

  • Duration

    You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.

    • Through traineeship:
      2 years
    • Qualification only:
      1–2 years

  • Delivery options

    You may be able to access this training in these ways:

    • Workplace-based
    • Some classroom learning
    • Part-time available
    • Partially online
    • Practical learning

Course content

This course is made up of units.

All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.

For more information about course content, talk to your training provider or visit the National Training Register.

Unit Unit type
Assist with customer difficulties Core
Build customer relationships and loyalty Core
Contribute to workplace health and safety Core
Engage the customer Core
Identify and respond to security risks Core
Sell to the retail customer Core
Work effectively in a service environment Core
Work effectively in a team Core
Advise on food products and services Elective
Advise on health and nutritional products and services Elective
Analyse and achieve sales targets Elective
Balance and secure point-of-sale terminal Elective
Build sales of branded products Elective
Control stock Elective
Coordinate visual merchandising activities Elective
Deliver food products Elective
Develop personal productivity Elective
Handle food safely in a retail environment Elective
Identify and review social media and online platforms for organisational use Elective
Maintain ethical and professional standards when using social media and online platforms Elective
Maintain personal health and wellbeing Elective
Manage disrespectful, aggressive or abusive customers Elective
Merchandise food products Elective
Organise and maintain the store environment Elective
Organise personal work requirements Elective
Produce visual merchandise displays Elective
Profile the market Elective
Promote team cohesion Elective
Provide online customer service Elective
Provide responsible service of alcohol Elective
Receive and handle retail stock Elective
Style the customer Elective
Supervise a food safety program Elective
Supervise and support frontline team members Elective
Support marketing and promotional activities Elective
Train others in frontline tasks Elective
Use social media and online tools Elective
Work with diverse people Elective

Job prospects

The Certificate III in Retail sets you up for roles like these, but the skills you learn could take you even further.

  • Retail Manager (General)

    ANZSCO 142111

    Retail Managers (General) manage retail trading establishments.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Customer Service Manager

    ANZSCO 149212

    Customer Service Managers plan, administer and review customer services and after-sales services, and maintain sound customer relations.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Sales Representative (Personal and Household Goods)

    ANZSCO 611314

    Sales Representatives (Personal and Household Goods) represent their company in selling consumer goods, such as toys, sporting goods, books, stationery, hardware, floor coverings, furniture, textiles, clothing, footwear, toiletries and groceries, to wholesale and retail establishments.

    Recommended education level:
    Certificate II or III

  • Sales Assistant (General)

    ANZSCO 621111

    Assist customers to purchase goods or services and in a retail or wholesale environment.

    Recommended education level:
    Certificate I or secondary education

  • Retail Supervisor

    ANZSCO 621511

    Retail Supervisors supervise and coordinate the activities of retail sales workers.

    Recommended education level:
    Certificate II or III

  • Sales Demonstrator

    ANZSCO 639112

    Sales Demonstrators display and demonstrate goods at commercial premises, exhibitions and private homes.

    Recommended education level:
    Certificate I or secondary education

  • Retail Buyer

    ANZSCO 639211

    Retail Buyers select and buy goods for resale in retail establishments.

    Recommended education level:
    Certificate III or IV

Training providers delivering Certificate III in Retail

It's a good idea to research multiple training providers to make sure you're getting the right training for you.

Showing: 107 providers

How to enrol in this course

To enrol, choose a training provider that offers this course. You can see provider details on this page.

When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.

The provider will guide you through the enrolment process.

Delivery locations can change as students enrol. If you're doing any workplace-based training, like an apprenticeship, this will take place in a different location from your classroom training. Contact your training provider to confirm delivery locations.
Government funding may be available. Contact your training provider to confirm.
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