Becoming a Retail Supervisor in Queensland

About this role

Retail Supervisors supervise and coordinate the activities of retail sales workers.

What you might do day-to-day in this job

Typical tasks for a Retail Supervisor include:

• ensuring that customers receive prompt service and quality goods and services
• responding to customers' inquiries and complaints about goods and services
• planning and preparing work schedules and assigning staff to specific duties
• interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
• instructing staff on how to handle difficult and complicated sales procedures
• examining returned goods and deciding on appropriate action
• taking inventory of goods for sale and ordering new stock
• ensuring that goods and services are correctly priced and displayed
• ensuring safety and security procedures are enforced.