About this role
Talk to customers about an organisation and its products and services; handle feedback and inquiries.
What you might do day-to-day in this job
Typical tasks for an Information Officer include:
- answer inquiries about goods and services
- provide information about availability, location and price of goods and services
- respond to customer feedback and provide advice, information and assistance
- record details of any inquiries and complaints
- refer complex inquiries to team leaders or expert advisers
- issue relevant forms, information kits and brochures to interested parties
- operate communication systems such as public address and paging systems
- may refer inquiries to other sources.
Courses that can lead to a career as an Information Officer
Showing:
1–3 of
6 courses
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Certificate III in Business
BSB30120
Develop job-ready skills in administration, communication and teamwork while gaining hands-on business experience.
- Traineeship
- On-the-job training
- 1 year
- Cost varies
- Financial help available
- No entry requirements
- Partially online
- Part-time may be available
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Certificate II in Workplace Skills
BSB20120
- Traineeship
- On-the-job training
- 1 year
- Cost varies
- Financial help available
- No entry requirements
- Partially online
- Part-time may be available
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Certificate II in Community Services
CHC22015
Get started in community services. Learn to support people and work safely in care and support roles.
- 6 months – 1 year
- Cost varies
- Financial help available
- No entry requirements
- Partially online
- Part-time may be available