This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.
Overview
This qualification reflects the role of individuals who complete a limited range of basic workplace tasks. These individuals possess a limited range of technical skills and knowledge.
This qualification provides a pathway to work in a variety of industry sectors and business contexts.
Individuals with this qualification are able to perform roles such as frontline team member.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
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Financial help
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Government funding is available for this course. Check your eligibility for:
*To be eligible for this funding, you have to do a traineeship.
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Cost
Course costs can vary by provider and location. Ask your training provider for a cost estimate.
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VET Student Loans are not available
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You may need to pay for equipment or materials.
To see how government funding could help to reduce the cost of your course, check your eligibility for funding.
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On-the-job training
- Completing this course through a work skills traineeship can help you to learn the skills you need.
This work skills traineeship is available:
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Entry requirements
This course doesn't have any entry requirements. It could be a good starting point for your career.
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Duration
You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.
- Through work skills traineeship:
6 months
- Through work skills traineeship:
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Delivery options
You may be able to access this training in these ways:
Course content
This course is made up of units.
All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.
For more information about course content, talk to your training provider or visit the National Training Register.
| Unit | Unit type |
|---|---|
| Communicate in the workplace to support team and customer outcomes | Core |
| Work effectively in a service environment | Core |
| Work safely | Core |
| Organise personal work requirements | Elective |
| Plan a career in the retail industry | Elective |
| Use digital technology for simple workplace tasks | Elective |
Job prospects
The Certificate I in Retail Services sets you up for roles like these, but the skills you learn could take you even further.
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Sales Assistant (General)
ANZSCO 621111
Assist customers to purchase goods or services and in a retail or wholesale environment.
Recommended education level:
Certificate I or secondary education -
ICT Sales Assistant
ANZSCO 621211
ICT Sales Assistants sell computing and telecommunications related goods and services in retail and wholesale establishments.
Recommended education level:
Certificate I or secondary education -
Retail Supervisor
ANZSCO 621511
Retail Supervisors supervise and coordinate the activities of retail sales workers.
Recommended education level:
Certificate II or III -
Checkout Operator
ANZSCO 631111
Checkout Operators operate cash registers and receive payments for goods purchased by customers.
Recommended education level:
Certificate I or secondary education -
Cashier
ANZSCO 631112
Office Cashiers receive payments from customers, issue receipts, return change due, and meet the public and explain charging and billing policies.
Recommended education level:
Certificate I or secondary education -
Shelf Filler
ANZSCO 891211
Stock shelves and arrange display areas in stores and supermarkets.
Recommended education level:
Certificate I or secondary education
Training providers delivering Certificate I in Retail Services
It's a good idea to research multiple training providers to make sure you're getting the right training for you.
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TAFE QUEENSLAND (RTO code 0275)
Contact this provider
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ALPA (RTO code 1085)
Government funding
- Skills Assure Supplier
Contact this provider
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ARC Retail Institute (RTO code 4049)
Government funding
- Skills Assure Supplier
Contact this provider
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Axiom College (RTO code 40489)
Government funding
- Skills Assure Supplier
Contact this provider
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YOUTH DEVELOPMENT AND TRAINING (RTO code 31892)
Government funding
- Skills Assure Supplier
Contact this provider
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Aboriginal Enterprises Australia Training (RTO code 45901)
Contact this provider
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CAREER EMPLOYMENT AUSTRALIA INCORPORATED (RTO code 0104)
Contact this provider
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Foot in the Door Training (RTO code 40891)
Contact this provider
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Northern Beaches State High School (RTO code 30579)
Contact this provider
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Outback Stores (RTO code 70040)
Contact this provider
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ROCKHAMPTON NORTH SPECIAL SCHOOL (RTO code 45749)
Contact this provider
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SkillCentred (RTO code 0709)
Contact this provider
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Skills Strategies International (RTO code 2401)
Contact this provider
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The Corporation of the Trustees of the Roman Catholic Archdiocese of Brisbane (RTO code 30527)
Contact this provider
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TIME Education and Training Pty Ltd (RTO code 40058)
Contact this provider
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Tullawong State High School (RTO code 30447)
Contact this provider
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TURSA EMPLOYMENT & TRAINING (RTO code 90325)
Contact this provider
How to enrol in this course
To enrol, choose a training provider that offers this course. You can see provider details on this page.
When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.
The provider will guide you through the enrolment process.
How do apprenticeships and traineeships work?
Apprenticeships and traineeships let you combine hands-on work experience with training. You’ll gain job-ready skills and earn an income while you complete a qualification.
As an apprentice or a trainee, you work with an employer while completing your training. Most of your time is spent learning on the job, with some classroom or online training to support the skills you're developing in the workplace.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Find out more about apprenticeships and traineeships.
See more information about the apprenticeship or traineeship you’re interested in pursuing on the Queensland Training Information Service.
How long will this course take?
This course is competency-based training, which means you progress as you demonstrate your skills and knowledge, rather than in a set amount of time.
The duration shown here is an estimate for full-time study based on how long most people take to complete the course. You may finish earlier than other people, or it may take you a bit longer.
If you’ve already completed training or have worked in a relevant area, you could get credits or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the time needed for training.
Duration for apprenticeships and traineeships
Apprenticeships and traineeships take longer than doing the qualification on its own, but you learn valuable hands-on skills.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Learn about how courses are delivered
Different courses have different delivery options. Consider your needs when you’re researching courses. Some courses may be delivered entirely online or partially online. Others may be delivered in a classroom.
Some courses, like those delivered through apprenticeships and traineeships, are mostly based in the workplace but with some classroom or online study.
If a certain type of delivery is important to you, talk to your provider before you enrol to make sure they offer that delivery option.
How to reduce the cost of your course
There are lots of ways you can reduce the cost of your course.
- The government could partly or fully cover the cost of your course. See information about financial help and government funding on this page.
- The government also offers funding for some costs related to your course.
- If you’ve already completed training or have worked in a relevant area, you could get a cost credit or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the cost.
Learn about financial help and government funding
The main cost of training is usually the course fees, which vary depending on things like which course and training provider you choose.
You may be able to get your training for free or at a reduced cost, or you could get help with paying for training-related costs. You can also pay for some courses with a VET Student Loan.
Find out more about getting help paying for your training or check if you're eligible.
What are entry requirements?
Some courses have conditions you need to meet before you can enrol in the course. They help make sure you have the right background or skills for the training.
Entry requirements might include a certain education level, skills or knowledge, work status, or experience.