Certificate II in Retail Services

SIR20216

This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.

Overview

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

  • Financial help

    • Government funding is available for this course. Check your eligibility for:

      • Career Start (general)
      • Career Start (traineeship)

      *To be eligible for this funding, you have to do a traineeship.

      Check your eligibility

  • Cost

    Course costs can vary by provider and location. Ask your training provider for a cost estimate.

    • VET Student Loans are not available
    • You may need to pay for equipment or materials.

    To see how government funding could help to reduce the cost of your course, check your eligibility for funding.

  • On-the-job training

    • Completing this course through a traineeship can help you to learn the skills you need.

    This traineeship is available:

    • Retail Assistant

  • Entry requirements

    This course doesn't have any entry requirements. It could be a good starting point for your career.

  • Duration

    You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.

    • Through traineeship:
      1 year
    • Qualification only:
      6 months – 1 year

  • Delivery options

    You may be able to access this training in these ways:

    • Workplace-based
    • Some classroom learning
    • Part-time available
    • Partially online
    • Practical learning

Course content

This course is made up of units.

All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.

For more information about course content, talk to your training provider or visit the National Training Register.

Unit Unit type
Advise on products and services Core
Communicate in the workplace to support team and customer outcomes Core
Contribute to workplace health and safety Core
Engage the customer Core
Identify and respond to security risks Core
Organise personal work requirements Core
Work effectively in a service environment Core
Advise on food products and services Elective
Follow point-of-sale procedures Elective
Handle food safely in a retail environment Elective
Identify and review social media and online platforms for organisational use Elective
Manage disrespectful, aggressive or abusive customers Elective
Merchandise food products Elective
Organise and maintain the store environment Elective
Plan a career in the retail industry Elective
Produce visual merchandise displays Elective
Receive and handle retail stock Elective
Use business technology Elective
Use strategies to respond to routine workplace problems Elective

Job prospects

The Certificate II in Retail Services sets you up for roles like these, but the skills you learn could take you even further.

  • Sales Assistant (General)

    ANZSCO 621111

    Assist customers to purchase goods or services and in a retail or wholesale environment.

    Recommended education level:
    Certificate I or secondary education

  • ICT Sales Assistant

    ANZSCO 621211

    ICT Sales Assistants sell computing and telecommunications related goods and services in retail and wholesale establishments.

    Recommended education level:
    Certificate I or secondary education

  • Retail Supervisor

    ANZSCO 621511

    Retail Supervisors supervise and coordinate the activities of retail sales workers.

    Recommended education level:
    Certificate II or III

  • Checkout Operator

    ANZSCO 631111

    Checkout Operators operate cash registers and receive payments for goods purchased by customers.

    Recommended education level:
    Certificate I or secondary education

  • Cashier

    ANZSCO 631112

    Office Cashiers receive payments from customers, issue receipts, return change due, and meet the public and explain charging and billing policies.

    Recommended education level:
    Certificate I or secondary education

  • Shelf Filler

    ANZSCO 891211

    Stock shelves and arrange display areas in stores and supermarkets.

    Recommended education level:
    Certificate I or secondary education

Training providers delivering Certificate II in Retail Services

It's a good idea to research multiple training providers to make sure you're getting the right training for you.

Showing: 76 providers

How to enrol in this course

To enrol, choose a training provider that offers this course. You can see provider details on this page.

When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.

The provider will guide you through the enrolment process.

Delivery locations can change as students enrol. If you're doing any workplace-based training, like an apprenticeship, this will take place in a different location from your classroom training. Contact your training provider to confirm delivery locations.
Government funding may be available. Contact your training provider to confirm.
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