This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.
Overview
This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.
This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, in roles in the field where products are delivered or in performing operational activities such as housekeeping, grounds maintenance and providing customer service.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
There are 0 minimum work placement hours required for this unit.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
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Financial help
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Government funding is available for this course. Check your eligibility for:
*To be eligible for this funding, you have to do a traineeship.
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Cost
Course costs can vary by provider and location. Ask your training provider for a cost estimate.
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VET Student Loans are not available
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You may need to pay for equipment or materials.
To see how government funding could help to reduce the cost of your course, check your eligibility for funding.
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On-the-job training
- Completing this course through a traineeship can help you to learn the skills you need.
This traineeship is available:
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Entry requirements
This course doesn't have any entry requirements. It could be a good starting point for your career.
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Duration
You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.
- Through traineeship:
2 years - Qualification only:
1–2 years
- Through traineeship:
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Delivery options
You may be able to access this training in these ways:
Course content
This course is made up of units.
All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.
For more information about course content, talk to your training provider or visit the National Training Register.
| Unit | Unit type |
|---|---|
| Participate in safe work practices | Core |
| Provide service to customers | Core |
| Show social and cultural sensitivity | Core |
| Source and use information on the tourism and travel industry | Core |
| Access and interpret product information | Elective |
| Address protocol requirements | Elective |
| Administer event registrations | Elective |
| Advise on products and services | Elective |
| Apply basic survival skills in the event of vessel abandonment | Elective |
| Attend casino gaming machines | Elective |
| Attend gaming machines | Elective |
| Book tourism products and process documentation | Elective |
| Clean and maintain amenities | Elective |
| Clean carpeted floors | Elective |
| Clean glass surfaces | Elective |
| Clean hard floors | Elective |
| Clean premises and equipment | Elective |
| Clean rooms, furniture and fittings | Elective |
| Clean walls, ceilings and fittings | Elective |
| Clean window coverings | Elective |
| Coach others in job skills | Elective |
| Conduct a product tasting for alcoholic beverages | Elective |
| Conduct basic oral communication in a language other than English | Elective |
| Conduct oral communication in a language other than English | Elective |
| Construct landscape features using concrete | Elective |
| Construct low-profile timber or modular retaining walls | Elective |
| Design and produce business documents | Elective |
| Design and produce spreadsheets | Elective |
| Develop and maintain the general and regional knowledge required by guides | Elective |
| Fill LPG gas cylinders | Elective |
| Identify hazards, assess and control safety risks | Elective |
| Interpret aspects of local Australian Indigenous culture | Elective |
| Lay paving | Elective |
| Lead SCUBA diving activities | Elective |
| Lead tour groups | Elective |
| Load and unload a ride | Elective |
| Load touring equipment and supplies | Elective |
| Maintain cleaning storage areas | Elective |
| Maintain ethical and professional standards when using social media and online platforms | Elective |
| Maintain financial records | Elective |
| Maintain property and structures | Elective |
| Make bookings and process documentation | Elective |
| Manage disrespectful, aggressive or abusive customers | Elective |
| Manage pool water quality | Elective |
| Monitor and control individual and crowd behaviour to maintain security | Elective |
| Monitor and maintain aquatic facility plant and equipment | Elective |
| Operate a games location | Elective |
| Operate a ride location | Elective |
| Operate coach/bus | Elective |
| Operate commercial vehicle | Elective |
| Operate four wheel drive vehicle | Elective |
| Operate small plant and equipment | Elective |
| Operate survival craft, rescue boats and lifesaving appliances (proficiency in survival craft) | Elective |
| Participate in sustainable work practices | Elective |
| Perform diver rescues | Elective |
| Plan and apply time management | Elective |
| Plan and maintain plant displays | Elective |
| Prepare and present tour commentaries or activities | Elective |
| Prepare and serve espresso coffee | Elective |
| Prepare and serve non-alcoholic beverages | Elective |
| Prepare customer quotations | Elective |
| Prepare quotations | Elective |
| Prepare rooms for guests | Elective |
| Prepare specialised interpretive content on cultural and heritage environments | Elective |
| Prepare specialised interpretive content on flora, fauna and landscape | Elective |
| Prepare specialised interpretive content on marine environments | Elective |
| Process financial transactions | Elective |
| Provide a briefing or scripted commentary | Elective |
| Provide accommodation reception services | Elective |
| Provide advice on Australian destinations | Elective |
| Provide customer information and assistance | Elective |
| Provide event production support | Elective |
| Provide First Aid | Elective |
| Provide First Aid in remote or isolated site | Elective |
| Provide general grounds care | Elective |
| Provide housekeeping services to guests | Elective |
| Provide lost and found services | Elective |
| Provide outdoor catering | Elective |
| Provide responsible gambling services | Elective |
| Provide responsible service of alcohol | Elective |
| Provide visitor information | Elective |
| Prune shrubs and small trees | Elective |
| Purchase goods | Elective |
| Receive, store and maintain stock | Elective |
| Research and share information on Australian Indigenous cultures | Elective |
| Respond to a customer in crisis | Elective |
| SCUBA dive in open water to a maximum depth of 18 metres | Elective |
| Sell to the retail customer | Elective |
| Sell tourism products or services | Elective |
| Serve food and beverage | Elective |
| Set out site for construction works | Elective |
| Source and present information | Elective |
| Source and use information on the holiday park and resort industry | Elective |
| Test pool water quality | Elective |
| Tow and site recreational vehicles | Elective |
| Troubleshoot irrigation systems | Elective |
| Use a computerised booking system | Elective |
| Use a computerised reservations or operations system | Elective |
| Use business software applications | Elective |
| Use hand and power tools | Elective |
| Use hygienic practices for food safety | Elective |
| Use hygienic practices for hospitality service | Elective |
| Use social media and online tools | Elective |
| Work effectively with others | Elective |
Job prospects
The Certificate III in Tourism sets you up for roles like these, but the skills you learn could take you even further.
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Other Marine Transport Professional
ANZSCO 231299
Other Marine Transport Professionals includes jobs like Boating Safety Officer, Marine Safety Officer, and Vessel Traffic Officer.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Tour Guide
ANZSCO 451412
Tour Guides escort visitors on sightseeing, educational and other tours, and describe and explain points of interest.
Recommended education level:
Certificate III or IV -
Tourist Information Officer
ANZSCO 451611
Tourist Information Officers provide travel and accommodation information to tourists. They may work in call centres.
Recommended education level:
Certificate II or III -
Travel Consultant
ANZSCO 451612
Travel Consultants plan travel, accommodation and associated arrangements for clients, and make travel bookings. They may work in call centres.
Recommended education level:
Certificate III or IV -
Transport Conductor
ANZSCO 639412
Transport Conductors collect fares and issue tickets on transport vehicles.
Recommended education level:
Certificate I or secondary education
Training providers delivering Certificate III in Tourism
It's a good idea to research multiple training providers to make sure you're getting the right training for you.
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TAFE QUEENSLAND (RTO code 0275)
Government funding
- Skills Assure Supplier
Contact this provider
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CQUniversity Australia (RTO code 40939)
Government funding
- Skills Assure Supplier
Contact this provider
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Aurora Training Institute (RTO code 32237)
Government funding
- Skills Assure Supplier
Contact this provider
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CAREERS TRAINING CENTRE (RTO code 40557)
Government funding
- Skills Assure Supplier
Contact this provider
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First Class Training Group (RTO code 40702)
Government funding
- Skills Assure Supplier
Contact this provider
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Albany Creek State High School (RTO code 30207)
Contact this provider
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Australian College of Tourism and Information Technology (RTO code 45837)
Contact this provider
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Australian Institute of Education and Training (RTO code 121314)
Contact this provider
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BELGRAVIA ACADEMY (RTO code 45497)
Contact this provider
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Career Training Institute of Australia (RTO code 6517)
Contact this provider
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CHARLES DARWIN UNIVERSITY (RTO code 0373)
Contact this provider
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College Australia (RTO code 31222)
Contact this provider
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Cornerstone Learning and Development Pty Ltd (RTO code 45250)
Contact this provider
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CTA Training (RTO code 31607)
Contact this provider
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Duke Education (RTO code 22497)
Contact this provider
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Klepper Training Academy (RTO code 45075)
Contact this provider
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Macarthur Tourism, Travel and Events College (RTO code 41365)
Contact this provider
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NATIONAL INDIGENOUS TRAINING ACADEMY (RTO code 45993)
Contact this provider
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P.R.O. MANAGEMENT PTY LTD (RTO code 40890)
Contact this provider
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Skills Strategies International (RTO code 2401)
Contact this provider
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Smartskill Pty Ltd (RTO code 5710)
Contact this provider
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Tactic Learning (RTO code 52806)
Contact this provider
How to enrol in this course
To enrol, choose a training provider that offers this course. You can see provider details on this page.
When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.
The provider will guide you through the enrolment process.
How do apprenticeships and traineeships work?
Apprenticeships and traineeships let you combine hands-on work experience with training. You’ll gain job-ready skills and earn an income while you complete a qualification.
As an apprentice or a trainee, you work with an employer while completing your training. Most of your time is spent learning on the job, with some classroom or online training to support the skills you're developing in the workplace.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Find out more about apprenticeships and traineeships.
See more information about the apprenticeship or traineeship you’re interested in pursuing on the Queensland Training Information Service.
How long will this course take?
This course is competency-based training, which means you progress as you demonstrate your skills and knowledge, rather than in a set amount of time.
The duration shown here is an estimate for full-time study based on how long most people take to complete the course. You may finish earlier than other people, or it may take you a bit longer.
If you’ve already completed training or have worked in a relevant area, you could get credits or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the time needed for training.
Duration for apprenticeships and traineeships
Apprenticeships and traineeships take longer than doing the qualification on its own, but you learn valuable hands-on skills.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Learn about how courses are delivered
Different courses have different delivery options. Consider your needs when you’re researching courses. Some courses may be delivered entirely online or partially online. Others may be delivered in a classroom.
Some courses, like those delivered through apprenticeships and traineeships, are mostly based in the workplace but with some classroom or online study.
If a certain type of delivery is important to you, talk to your provider before you enrol to make sure they offer that delivery option.
How to reduce the cost of your course
There are lots of ways you can reduce the cost of your course.
- The government could partly or fully cover the cost of your course. See information about financial help and government funding on this page.
- The government also offers funding for some costs related to your course.
- If you’ve already completed training or have worked in a relevant area, you could get a cost credit or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the cost.
Learn about financial help and government funding
The main cost of training is usually the course fees, which vary depending on things like which course and training provider you choose.
You may be able to get your training for free or at a reduced cost, or you could get help with paying for training-related costs. You can also pay for some courses with a VET Student Loan.
Find out more about getting help paying for your training or check if you're eligible.
What are entry requirements?
Some courses have conditions you need to meet before you can enrol in the course. They help make sure you have the right background or skills for the training.
Entry requirements might include a certain education level, skills or knowledge, work status, or experience.