Certificate IV in Retail Management

SIR40316

This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.

Overview

This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.

This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

  • Financial help

    • Government funding is available for this course. Check your eligibility for:

      • Career Boost (general)
      Check your eligibility

  • Cost

    Course costs can vary by provider and location. Ask your training provider for a cost estimate.

    • VET Student Loans are not available
    • You may need to pay for equipment or materials.

    To see how government funding could help to reduce the cost of your course, check your eligibility for funding.

  • On-the-job training

    • Completing this course through a traineeship can help you to learn the skills you need.

    This traineeship is available:

    • Retail Manager

  • Entry requirements

    This course has entry requirements. See more information at the National Training Register

  • Duration

    You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.

    • Through traineeship:
      2 years
    • Qualification only:
      6 months – 2 years

  • Delivery options

    You may be able to access this training in these ways:

    • Workplace-based
    • Some classroom learning
    • Part-time available
    • Partially online
    • Practical learning

Course content

This course is made up of units.

All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.

For more information about course content, talk to your training provider or visit the National Training Register.

Unit Unit type
Achieve sales results Core
Create a customer-centric culture Core
Lead a frontline team Core
Maintain employee relations Core
Maintain store security Core
Maintain workplace safety Core
Monitor retail store financials Core
Analyse performance of social media and online business tools Elective
Control stock Elective
Coordinate implementation of customer service strategies Elective
Coordinate visual merchandising activities Elective
Develop a basic website for customer engagement Elective
Develop personal productivity Elective
Develop the retail frontline Elective
Facilitate the change process Elective
Handle food safely in a retail environment Elective
Implement operational plan Elective
Manage disrespectful, aggressive or abusive customers Elective
Manage promotional activities Elective
Manage small business finances Elective
Manage workplace responses to disrespectful aggressive or abusive customer behaviour. Elective
Monitor and interpret online data analytics Elective
Prepare digital content Elective
Process payroll Elective
Profile the market Elective
Promote innovation in a team environment Elective
Promote workplace health and wellbeing Elective
Recruit, select and induct team members Elective
Review retail business fundamentals Elective
Roster staff Elective
Supervise a food safety program Elective
Use social media to engage customers Elective
Work with diverse people Elective

Job prospects

The Certificate IV in Retail Management sets you up for roles like these, but the skills you learn could take you even further.

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    Recommended education level:
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    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Retail Manager (General)

    ANZSCO 142111

    Retail Managers (General) manage retail trading establishments.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Retail Supervisor

    ANZSCO 621511

    Retail Supervisors supervise and coordinate the activities of retail sales workers.

    Recommended education level:
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  • Cashier

    ANZSCO 631112

    Office Cashiers receive payments from customers, issue receipts, return change due, and meet the public and explain charging and billing policies.

    Recommended education level:
    Certificate I or secondary education

  • Other Sales Support Worker

    ANZSCO 639911

    This group includes Sales Support Workers not covered elsewhere.

    Recommended education level:
    Certificate II or III

  • Vending Machine Attendant

    ANZSCO 899711

    Vending Machine Attendants stock and maintain vending and amusement machines and collect money from coin boxes.

    Recommended education level:
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Training providers delivering Certificate IV in Retail Management

It's a good idea to research multiple training providers to make sure you're getting the right training for you.

Showing: 36 providers

How to enrol in this course

To enrol, choose a training provider that offers this course. You can see provider details on this page.

When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.

The provider will guide you through the enrolment process.

Delivery locations can change as students enrol. If you're doing any workplace-based training, like an apprenticeship, this will take place in a different location from your classroom training. Contact your training provider to confirm delivery locations.
Government funding may be available. Contact your training provider to confirm.
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