About this role
ICT Customer Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. They may work in call centres.
What you might do day-to-day in this job
Typical tasks for an ICT Customer Support Officer include:
- determines software and hardware requirements to provide solutions to problems
- responds to queries on software and hardware problems
- installs and downloads appropriate software
- adapts existing programs to meet users' requirements
- ensures efficient use of applications and equipment
- implements computer networks, designs and maintains websites
- repairs/replaces peripheral equipment such as terminals, printer and modems
- may work in call centre
- computer systems technicians assemble, install, maintain and repair computer hardware, software and related equipment.
Courses that can lead to a career as an ICT Customer Support Officer
Showing:
1–3 of
7 courses
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Build digital and technical skills in IT support or web development to get job-ready for technology roles.
- Traineeship
- On-the-job training
- 2 years
- Cost varies
- Financial help available
- No entry requirements
- Partially online
- Part-time may be available
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Diploma of Information Technology
ICT50220
Develop advanced IT skills in networking, cybersecurity and data management for the digital workforce.
- 1–2 years
- Cost varies
- Financial help available
- No entry requirements
- Partially online
- Part-time may be available
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- Traineeship
- On-the-job training
- 2 years
- Cost varies
- Financial help available
- No entry requirements
- Partially online
- Part-time may be available