Certificate IV in Hospitality

SIT40422

This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.

Overview

Develop leadership skills for the hospitality industry. Learn to manage staff, service and operations.

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for acquiring targeted skills in accommodation services, food and beverage, and gaming.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

  • Financial help

    • Government funding is available for this course. Check your eligibility for:

      • Career Boost (general)
      Check your eligibility

  • Cost

    Course costs can vary by provider and location. Ask your training provider for a cost estimate.

    • VET Student Loans are not available
    • You may need to pay for equipment or materials.

    To see how government funding could help to reduce the cost of your course, check your eligibility for funding.

  • On-the-job training

    • Completing this course through a traineeship can help you to learn the skills you need.

    This traineeship is available:

    • Hospitaility Operations Level IV

  • Entry requirements

    This course doesn't have any entry requirements. It could be a good starting point for your career.

  • Duration

    You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.

    • Through traineeship:
      2 years
    • Qualification only:
      6 months – 2 years

  • Delivery options

    You may be able to access this training in these ways:

    • Workplace-based
    • Some classroom learning
    • Part-time available
    • Partially online
    • Practical learning

Course content

This course is made up of units.

All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.

For more information about course content, talk to your training provider or visit the National Training Register.

Unit Unit type
Coach others in job skills Core
Enhance customer service experiences Core
Implement and monitor work health and safety practices Core
Lead and manage people Core
Manage conflict Core
Manage finances within a budget Core
Monitor work operations Core
Roster staff Core
Work effectively in hospitality service Core
Access and interpret product information Elective
Address protocol requirements Elective
Administer event registrations Elective
Analyse and report on gaming machine data Elective
Attend casino gaming machines Elective
Attend gaming machines Elective
Clean and maintain amenities Elective
Clean and tidy bar areas Elective
Clean carpeted floors Elective
Clean glass surfaces Elective
Clean hard floors Elective
Clean premises and equipment Elective
Clean rooms, furniture and fittings Elective
Clean walls, ceilings and fittings Elective
Clean window coverings Elective
Conduct a product tasting for alcoholic beverages Elective
Conduct Big Wheel games Elective
Conduct Keno games Elective
Conduct night audit Elective
Conduct oral communication in a language other than English Elective
Conduct Rapid Baccarat games Elective
Conduct Rapid Big Wheel games Elective
Conduct Rapid Roulette games Elective
Conduct Roulette games Elective
Control stock Elective
Coordinate marketing activities Elective
Coordinate production of brochures and marketing materials Elective
Create a promotional display or stand Elective
Deal Baccarat games Elective
Deal Blackjack games Elective
Deal Caribbean Stud games Elective
Deal Casino War games Elective
Deal Mississippi Stud games Elective
Deal Poker games Elective
Deal Pontoon games Elective
Deal Three Card Poker games Elective
Design and produce business documents Elective
Design and produce complex spreadsheets Elective
Design and produce spreadsheets Elective
Identify hazards, assess and control safety risks Elective
Implement and monitor environmentally sustainable work practices Elective
Interpret financial information Elective
Launder linen and guest clothes Elective
Lead diversity and inclusion Elective
Maintain cleaning storage areas Elective
Maintain ethical and professional standards when using social media and online platforms Elective
Maintain financial records Elective
Monitor and control individual and crowd behaviour to maintain security Elective
Operate a bar Elective
Operate a TAB outlet Elective
Operate and monitor cellar systems Elective
Participate in cooperative online marketing initiatives Elective
Participate in safe food handling practices Elective
Plan and implement sales activities Elective
Plan and monitor espresso coffee service Elective
Plan catering for events or functions Elective
Plan in-house events Elective
Plan provision of close protection services Elective
Prepare and serve cocktails Elective
Prepare and serve espresso coffee Elective
Prepare and serve non-alcoholic beverages Elective
Prepare quotations Elective
Prepare rooms for guests Elective
Provide accommodation reception services Elective
Provide advice on Australian wines Elective
Provide advice on beers, spirits and liqueurs Elective
Provide advice on food Elective
Provide advice on food and beverage matching Elective
Provide advice on imported wines Elective
Provide club reception services Elective
Provide event production support Elective
Provide First Aid Elective
Provide housekeeping services to guests Elective
Provide lost and found services Elective
Provide porter services Elective
Provide responsible gambling services Elective
Provide responsible service of alcohol Elective
Provide room service Elective
Provide silver service Elective
Provide table service of food and beverage Elective
Provide valet services Elective
Provide visitor information Elective
Purchase goods Elective
Read and write information in a language other than English Elective
Receive, store and maintain stock Elective
Report on financial activity Elective
Respond to a customer in crisis Elective
Sell tourism products or services Elective
Source and use information on the events industry Elective
Source and use information on the hospitality industry Elective
Transport and store food Elective
Use a computerised booking system Elective
Use hygienic practices for food safety Elective
Use hygienic practices for hospitality service Elective
Use social media and online tools Elective

Job prospects

The Certificate IV in Hospitality sets you up for roles like these, but the skills you learn could take you even further.

  • Cafe and Restaurant Manager

    ANZSCO 141111

    Manage the daily operation of a cafe, restaurant or catering service.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Hotel and Motel Manager

    ANZSCO 141311

    Organise the operations of hotels and motels, providing guest accommodation, meals and other services.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Bar Attendant

    ANZSCO 431111

    Bar Attendants prepare, mix and serve alcoholic and non-alcoholic drinks to patrons in licensed establishments.

    Recommended education level:
    Certificate II or III

  • Cafe Worker

    ANZSCO 431211

    Prepare, serve and sell food and drinks to customers at cafes and similar establishments.

    Recommended education level:
    Certificate I or secondary education

  • Gaming Worker

    ANZSCO 431311

    Gaming Workers provide gaming services within casinos and other gambling establishments.

    Recommended education level:
    Certificate II or III

  • Hotel Service Manager

    ANZSCO 431411

    Hotel Service Managers supervise and coordinate the activities of hotel service workers.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Waiter

    ANZSCO 431511

    Serve food and drinks to customers at dining establishments.

    Recommended education level:
    Certificate II or III

Training providers delivering Certificate IV in Hospitality

It's a good idea to research multiple training providers to make sure you're getting the right training for you.

Showing: 65 providers

How to enrol in this course

To enrol, choose a training provider that offers this course. You can see provider details on this page.

When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.

The provider will guide you through the enrolment process.

Delivery locations can change as students enrol. If you're doing any workplace-based training, like an apprenticeship, this will take place in a different location from your classroom training. Contact your training provider to confirm delivery locations.
Government funding may be available. Contact your training provider to confirm.
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