This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.
Overview
This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.
This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres, and other tourism businesses.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
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Financial help
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Cost
Course costs can vary by provider and location. Ask your training provider for a cost estimate.
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VET Student Loans are available
See training providers offering VET Student Loans -
You may need to pay for equipment or materials.
To see how government funding could help to reduce the cost of your course, check your eligibility for funding.
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On-the-job training
- Apprenticeships and traineeships are not available for this course.
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Entry requirements
This course doesn't have any entry requirements. It could be a good starting point for your career.
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Duration
You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.
- Qualification only:
1–2 years
- Qualification only:
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Delivery options
You may be able to access this training in these ways:
Course content
This course is made up of units.
All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.
For more information about course content, talk to your training provider or visit the National Training Register.
| Unit | Unit type |
|---|---|
| Develop and manage quality customer service practices | Core |
| Enhance customer service experiences | Core |
| Establish and conduct business relationships | Core |
| Implement and monitor work health and safety practices | Core |
| Interpret financial information | Core |
| Lead and manage people | Core |
| Lead diversity and inclusion | Core |
| Manage conflict | Core |
| Manage finances within a budget | Core |
| Manage risk to organisational reputation in an online setting | Core |
| Monitor work operations | Core |
| Prepare and monitor budgets | Core |
| Source and use information on the tourism and travel industry | Core |
| Access and interpret product information | Elective |
| Address protocol requirements | Elective |
| Allocate tour or activity resources | Elective |
| Assess marketing opportunities | Elective |
| Book tourism products and process documentation | Elective |
| Conduct oral communication in a language other than English | Elective |
| Construct advanced international airfares | Elective |
| Construct international airfares | Elective |
| Contribute to cyber security incident responses | Elective |
| Coordinate and operate sustainable tourism activities | Elective |
| Coordinate and operate tours | Elective |
| Coordinate marketing activities | Elective |
| Coordinate production of brochures and marketing materials | Elective |
| Create a promotional display or stand | Elective |
| Create electronic presentations | Elective |
| Design and develop marketing communication plans | Elective |
| Design and produce business documents | Elective |
| Design and produce complex spreadsheets | Elective |
| Develop a basic website for customer engagement | Elective |
| Develop an ecommerce strategy | Elective |
| Develop and implement marketing strategies | Elective |
| Develop and maintain the general and regional knowledge required by guides | Elective |
| Develop in-house recreational activities | Elective |
| Develop interpretive activities | Elective |
| Identify and manage legal risks and comply with law | Elective |
| Identify hazards, assess and control safety risks | Elective |
| Implement and monitor environmentally sustainable work practices | Elective |
| Lead tour groups | Elective |
| Load touring equipment and supplies | Elective |
| Maintain ethical and professional standards when using social media and online platforms | Elective |
| Make presentations | Elective |
| Manage business risk | Elective |
| Manage disrespectful, aggressive or abusive customers | Elective |
| Manage meetings | Elective |
| Manage physical assets | Elective |
| Manage projects | Elective |
| Manage volunteers | Elective |
| Manage workplace responses to disrespectful aggressive or abusive customer behaviour. | Elective |
| Monitor staff performance | Elective |
| Obtain and manage sponsorship | Elective |
| Operate coach/bus | Elective |
| Operate commercial vehicle | Elective |
| Operate four wheel drive vehicle | Elective |
| Operate tours in a remote area | Elective |
| Package tourism products | Elective |
| Participate in cooperative online marketing initiatives | Elective |
| Plan and implement sales activities | Elective |
| Plan and monitor direct marketing activities | Elective |
| Prepare and present proposals | Elective |
| Prepare and present tour commentaries or activities | Elective |
| Prepare customer quotations | Elective |
| Prepare specialised interpretive content on cultural and heritage environments | Elective |
| Prepare specialised interpretive content on flora, fauna and landscape | Elective |
| Prepare specialised interpretive content on marine environments | Elective |
| Process financial transactions | Elective |
| Promote workplace cyber security awareness and best practices | Elective |
| Provide advice on Australian destinations | Elective |
| Provide advice on international destinations | Elective |
| Provide First Aid | Elective |
| Provide First Aid in remote or isolated site | Elective |
| Provide outdoor catering | Elective |
| Provide specialist advice on cruises | Elective |
| Provide visitor information | Elective |
| Read and write information in a language other than English | Elective |
| Recruit, select and induct staff | Elective |
| Report on financial activity | Elective |
| Research and analyse tourism data | Elective |
| Research and share information on Australian Indigenous cultures | Elective |
| Respond to a customer in crisis | Elective |
| Roster staff | Elective |
| Sell tourism products or services | Elective |
| Set up and operate a camp site | Elective |
| Source airfares and issue tickets for domestic flights | Elective |
| Source and use information on the holiday park and resort industry | Elective |
| Use a computerised reservations or operations system | Elective |
| Use social media and online tools | Elective |
| Write complex documents | Elective |
Job prospects
The Diploma of Travel and Tourism Management sets you up for roles like these, but the skills you learn could take you even further.
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Caravan Park and Camping Ground Manager
ANZSCO 141211
Caravan Park and Camping Ground Managers organise and control the operations of caravan parks and camping grounds to provide accommodation and leisure services.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Travel Agency Manager
ANZSCO 142116
Travel Agency Managers manage travel agencies.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Conference and Event Organiser
ANZSCO 149311
Plan, organise and run conferences, events and functions.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Advertising Specialist
ANZSCO 225111
Advertising Specialists devise and coordinate advertising campaigns which encourage consumers to purchase particular goods or services.
Recommended education level:
Bachelor degree or higher -
Market Research Analyst
ANZSCO 225112
Market Research Analysts determine the market for new goods and services, develop advertising strategies, and evaluate the best business sites for commercial organisations.
Recommended education level:
Bachelor degree or higher -
Marketing Specialist
ANZSCO 225113
Marketing Specialists identify market opportunities and advise on the development, coordination and implementation of plans for pricing and promoting an organisation's goods and services.
Recommended education level:
Bachelor degree or higher -
ICT Account Manager
ANZSCO 225211
ICT Account Managers manage sales of computer hardware, software and services to existing account clients and identify further sales opportunities within these accounts, build new account clients, manage customer satisfaction and retention, and coordinate the preparation and presentation of ICT sales proposals and tenders.
Recommended education level:
Bachelor degree or higher -
ICT Business Development Manager
ANZSCO 225212
ICT Business Development Managers identify and generate new ICT business opportunities to further improve market share and awareness by gaining an understanding of customers' ICT needs and promoting goods and services to these customers. They may manage some key customer accounts.
Recommended education level:
Bachelor degree or higher -
ICT Sales Representative
ANZSCO 225213
ICT Sales Representatives develop and convert sales opportunities into sales of computer hardware, software and ICT services.
Recommended education level:
Bachelor degree or higher -
Public Relations Professional
ANZSCO 225311
Develop communication strategies that promote a favourable view of organisations and their goods and services to the public.
Recommended education level:
Bachelor degree or higher -
Sales Representative (Industrial Products)
ANZSCO 225411
Sales Representatives (Industrial Products) represent companies in selling a range of specialised chemicals, machines, manufacturing materials and other industrial supplies.
Recommended education level:
Bachelor degree or higher -
Sales Representative (Medical and Pharmaceutical Products)
ANZSCO 225412
Sales Representatives (Medical and Pharmaceutical Products) represent companies in selling medical, dental and veterinary equipment and supplies, and pharmaceutical products.
Recommended education level:
Bachelor degree or higher -
Other Technical Sales Representative
ANZSCO 225499
Other Technical Sales Representatives includes jobs like Sales Representative (Educational Products and Services).
Recommended education level:
Bachelor degree or higher -
Travel Consultant
ANZSCO 451612
Travel Consultants plan travel, accommodation and associated arrangements for clients, and make travel bookings. They may work in call centres.
Recommended education level:
Certificate III or IV -
Program and Project Administrator
ANZSCO 511112
Program or Project Administrators plan and undertake administration of organisational programs, special projects and support services.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree
Training providers delivering Diploma of Travel and Tourism Management
It's a good idea to research multiple training providers to make sure you're getting the right training for you.
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TAFE QUEENSLAND (RTO code 0275)
Government funding
- Skills Assure Supplier
Contact this provider
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CQUniversity Australia (RTO code 40939)
Government funding
- Skills Assure Supplier
Contact this provider
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CAREERS TRAINING CENTRE (RTO code 40557)
Government funding
- Skills Assure Supplier
Contact this provider
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Academies Australasia Institute Pty Ltd (RTO code 90806)
Contact this provider
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AMI EDUCATION (RTO code 21282)
Contact this provider
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Australia Institute of Business and Technology (RTO code 41138)
Contact this provider
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AUSTRALIAN ACADEMY OF HIGHER AND PROFESSIONAL LEARNING PTY LTD (RTO code 21318)
Contact this provider
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Australian Business & Hospitality Training (RTO code 31983)
Contact this provider
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Australian Careers Business College (RTO code 90271)
Contact this provider
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Australian College of Technology Pty Ltd (RTO code 90082)
Contact this provider
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Australian College of Tourism and Information Technology (RTO code 45837)
Contact this provider
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Australian Ideal College Pty Ltd (RTO code 91679)
Contact this provider
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Australian Pacific College (RTO code 90396)
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Australian Skills Management Institute (RTO code 32217)
Contact this provider
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Cairns Business College Pty Ltd (RTO code 0095)
Contact this provider
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CAIRNS COLLEGE OF ENGLISH & BUSINESS (RTO code 40520)
Contact this provider
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CHARLES DARWIN UNIVERSITY (RTO code 0373)
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Clarendon Business College Pty Ltd (RTO code 7029)
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Cornerstone Learning and Development Pty Ltd (RTO code 45250)
Contact this provider
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EVOLUTION-SYSTEMS FOR TRAINING AND DEVELOPMENT (RTO code 91256)
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Macarthur Tourism, Travel and Events College (RTO code 41365)
Contact this provider
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Milestone Workplace Training (RTO code 51679)
Contact this provider
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National Skills Pty Ltd (RTO code 45438)
Contact this provider
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Supreme Business College Pty Ltd (RTO code 1191)
Contact this provider
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Sydney Management and Travel Academy Pty Ltd (RTO code 45467)
Contact this provider
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THE SYDNEY BUSINESS & TRAVEL ACADEMY (RTO code 90412)
Contact this provider
How to enrol in this course
To enrol, choose a training provider that offers this course. You can see provider details on this page.
When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.
The provider will guide you through the enrolment process.
How do apprenticeships and traineeships work?
Apprenticeships and traineeships let you combine hands-on work experience with training. You’ll gain job-ready skills and earn an income while you complete a qualification.
As an apprentice or a trainee, you work with an employer while completing your training. Most of your time is spent learning on the job, with some classroom or online training to support the skills you're developing in the workplace.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Find out more about apprenticeships and traineeships.
See more information about the apprenticeship or traineeship you’re interested in pursuing on the Queensland Training Information Service.
How long will this course take?
This course is competency-based training, which means you progress as you demonstrate your skills and knowledge, rather than in a set amount of time.
The duration shown here is an estimate for full-time study based on how long most people take to complete the course. You may finish earlier than other people, or it may take you a bit longer.
If you’ve already completed training or have worked in a relevant area, you could get credits or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the time needed for training.
Duration for apprenticeships and traineeships
Apprenticeships and traineeships take longer than doing the qualification on its own, but you learn valuable hands-on skills.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Learn about how courses are delivered
Different courses have different delivery options. Consider your needs when you’re researching courses. Some courses may be delivered entirely online or partially online. Others may be delivered in a classroom.
Some courses, like those delivered through apprenticeships and traineeships, are mostly based in the workplace but with some classroom or online study.
If a certain type of delivery is important to you, talk to your provider before you enrol to make sure they offer that delivery option.
How to reduce the cost of your course
There are lots of ways you can reduce the cost of your course.
- The government could partly or fully cover the cost of your course. See information about financial help and government funding on this page.
- The government also offers funding for some costs related to your course.
- If you’ve already completed training or have worked in a relevant area, you could get a cost credit or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the cost.
Learn about financial help and government funding
The main cost of training is usually the course fees, which vary depending on things like which course and training provider you choose.
You may be able to get your training for free or at a reduced cost, or you could get help with paying for training-related costs. You can also pay for some courses with a VET Student Loan.
Find out more about getting help paying for your training or check if you're eligible.
What are entry requirements?
Some courses have conditions you need to meet before you can enrol in the course. They help make sure you have the right background or skills for the training.
Entry requirements might include a certain education level, skills or knowledge, work status, or experience.