This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.
Overview
This qualification reflects the role of senior managers with advanced operational skills who use a broad range of travel or tourism skills, combined with specialised managerial skills and substantial knowledge of industry operations, to coordinate travel or tourism operations. They operate with significant autonomy and are responsible for making strategic business management and operational decisions.
This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
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Financial help
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Government funding is not available for this course.
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Cost
Course costs can vary by provider and location. Ask your training provider for a cost estimate.
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VET Student Loans are available
See training providers offering VET Student Loans -
You may need to pay for equipment or materials.
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On-the-job training
- Apprenticeships and traineeships are not available for this course.
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Entry requirements
This course doesn't have any entry requirements. It could be a good starting point for your career.
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Duration
You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.
- Qualification only:
18 months – 2 years
- Qualification only:
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Delivery options
You may be able to access this training in these ways:
Course content
This course is made up of units.
All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.
For more information about course content, talk to your training provider or visit the National Training Register.
| Unit | Unit type |
|---|---|
| Develop and implement business plans | Core |
| Develop and implement marketing strategies | Core |
| Develop and manage quality customer service practices | Core |
| Develop tourism products | Core |
| Enhance customer service experiences | Core |
| Establish and conduct business relationships | Core |
| Establish and maintain a work health and safety system | Core |
| Identify and manage legal risks and comply with law | Core |
| Interpret financial information | Core |
| Lead and manage people | Core |
| Lead diversity and inclusion | Core |
| Manage business risk | Core |
| Manage finances within a budget | Core |
| Monitor work operations | Core |
| Prepare and monitor budgets | Core |
| Source and use information on the tourism and travel industry | Core |
| Write complex documents | Core |
| Access and interpret product information | Elective |
| Allocate tour or activity resources | Elective |
| Book tourism products and process documentation | Elective |
| Construct advanced international airfares | Elective |
| Construct international airfares | Elective |
| Contribute to cyber security incident responses | Elective |
| Contribute to the development of employee and industrial relations strategies | Elective |
| Coordinate and operate tours | Elective |
| Design and develop marketing communication plans | Elective |
| Develop a basic website for customer engagement | Elective |
| Develop an ecommerce strategy | Elective |
| Develop and maintain the general and regional knowledge required by guides | Elective |
| Develop culturally appropriate tourism operations | Elective |
| Develop environmentally sustainable tourism operations | Elective |
| Develop public relations documents | Elective |
| Develop workplace policies and procedures for sustainability | Elective |
| Identify hazards, assess and control safety risks | Elective |
| Lead tour groups | Elective |
| Load touring equipment and supplies | Elective |
| Maintain ethical and professional standards when using social media and online platforms | Elective |
| Make bookings and process documentation | Elective |
| Manage a business continuity crisis | Elective |
| Manage physical assets | Elective |
| Manage projects | Elective |
| Manage revenue | Elective |
| Manage volunteers | Elective |
| Monitor staff performance | Elective |
| Obtain and manage sponsorship | Elective |
| Operate coach/bus | Elective |
| Operate commercial vehicle | Elective |
| Operate four wheel drive vehicle | Elective |
| Operate tours in a remote area | Elective |
| Prepare and present proposals | Elective |
| Prepare and present tour commentaries or activities | Elective |
| Prepare customer quotations | Elective |
| Prepare quotations | Elective |
| Prepare specialised interpretive content on cultural and heritage environments | Elective |
| Prepare specialised interpretive content on flora, fauna and landscape | Elective |
| Prepare specialised interpretive content on marine environments | Elective |
| Promote workplace cyber security awareness and best practices | Elective |
| Provide advice on Australian destinations | Elective |
| Provide advice on international destinations | Elective |
| Provide First Aid | Elective |
| Provide First Aid in remote or isolated site | Elective |
| Provide outdoor catering | Elective |
| Provide specialist advice on cruises | Elective |
| Provide visitor information | Elective |
| Recruit, select and induct staff | Elective |
| Research and analyse tourism data | Elective |
| Research and share information on Australian Indigenous cultures | Elective |
| Sell tourism products or services | Elective |
| Set up and operate a camp site | Elective |
| Source airfares and issue tickets for domestic flights | Elective |
| Use a computerised booking system | Elective |
| Use a computerised reservations or operations system | Elective |
| Use social media and online tools | Elective |
Job prospects
The Advanced Diploma of Travel and Tourism Management sets you up for roles like these, but the skills you learn could take you even further.
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Sales and Marketing Manager
ANZSCO 131112
Promote an organisation's goods and services to improve sales and influence the goodwill of the public.
Recommended education level:
Bachelor degree or higher -
Cafe and Restaurant Manager
ANZSCO 141111
Manage the daily operation of a cafe, restaurant or catering service.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Caravan Park and Camping Ground Manager
ANZSCO 141211
Caravan Park and Camping Ground Managers organise and control the operations of caravan parks and camping grounds to provide accommodation and leisure services.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Hotel and Motel Manager
ANZSCO 141311
Organise the operations of hotels and motels, providing guest accommodation, meals and other services.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Licenced Club Manager
ANZSCO 141411
Licensed Club Managers organise and control the operations of licensed clubs to provide food, beverages, gaming, entertainment, sporting and other amenities for members.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Bed and Breakfast Operator
ANZSCO 141911
Bed and Breakfast Operators organise and control the operations of bed and breakfasts to provide a short term, highly personalised accommodation and leisure services for guests including breakfast. They ensure that guests' needs, wants and comfort are satisfied during their stay.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Retirement Village Manager
ANZSCO 141912
Retirement Village Managers organise and control the day-to-day operations of retirement villages to provide a range of accommodation, personal care services, and recreational and social activities for the use and enjoyment of residents.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Retail Manager (General)
ANZSCO 142111
Retail Managers (General) manage retail trading establishments.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Antique Dealer
ANZSCO 142112
Antique Dealers buy and sell antiques such as furniture, art, jewellery and china. They may also clean, restore and value antiques.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Betting Agency Manager
ANZSCO 142113
Betting Agency Managers manage branches of betting agencies.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Hair and Beauty Salon Manager
ANZSCO 142114
Manage the day to day operations of hairdressing or beauty salons.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Post Office Manager
ANZSCO 142115
Post Office Managers manage post offices.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Travel Agency Manager
ANZSCO 142116
Travel Agency Managers manage travel agencies.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Amusement Centre Manager
ANZSCO 149111
Amusement Centre Managers manage amusement centres, showgrounds or theme parks.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Fitness Centre Manager
ANZSCO 149112
Fitness Centre Managers manage fitness centres. They may coach, instruct and train clients.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Sports Centre Manager
ANZSCO 149113
Sports Centre Managers manage sports centres.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Call Centre or Contact Centre Manager
ANZSCO 149211
Call Centre or Contact Centre Managers organise and control the operations of call or contact centres. They may work in call centres.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Customer Service Manager
ANZSCO 149212
Customer Service Managers plan, administer and review customer services and after-sales services, and maintain sound customer relations.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Conference and Event Organiser
ANZSCO 149311
Plan, organise and run conferences, events and functions.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Fleet Manager
ANZSCO 149411
Fleet Managers manage the buying and selling of vehicles for rental agencies and coordinate the leasing of vehicles.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Railway Station Manager
ANZSCO 149412
Railway Station Managers manage the operations of railway stations.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Transport Company Manager
ANZSCO 149413
Manage transport operations for an organisation; operate fleets of vehicles to transport goods and passengers.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Boarding Kennel and Cattery Operator
ANZSCO 149911
Boarding Kennel or Cattery Operators manage the operations of establishments which offer temporary boarding for dogs and cats.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Cinema and Theatre Manager
ANZSCO 149912
Cinema or Theatre Managers manage the operations of cinemas or theatres.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Facilities Manager
ANZSCO 149913
Facilities Managers organise, control and coordinate the strategic and operational management of buildings and facilities in public and private organisations. They ensure the proper and efficient operation of all physical aspects of a facility, and create and sustain safe and productive environments for occupants.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Bank Manager and Branch Manager
ANZSCO 149914
Manage the day to day operational activities of a bank branch, building society, credit union or other financial institution.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Equipment Hire Manager
ANZSCO 149915
Equipment Hire Managers manage the operations of establishments engaged in the hiring out of equipment to companies involved in areas such as building and engineering construction, government, mining and resources, manufacturing, maintenance, special events, and to individuals for personal use.
Recommended education level:
Diploma, Advanced Diploma or Associate Degree -
Travel Consultant
ANZSCO 451612
Travel Consultants plan travel, accommodation and associated arrangements for clients, and make travel bookings. They may work in call centres.
Recommended education level:
Certificate III or IV
Training providers delivering Advanced Diploma of Travel and Tourism Management
It's a good idea to research multiple training providers to make sure you're getting the right training for you.
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Academies Australasia Institute Pty Ltd (RTO code 90806)
Contact this provider
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AMI EDUCATION (RTO code 21282)
Contact this provider
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Australia Institute of Business and Technology (RTO code 41138)
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Australian College of Technology Pty Ltd (RTO code 90082)
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Australian Ideal College Pty Ltd (RTO code 91679)
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Clarendon Business College Pty Ltd (RTO code 7029)
Contact this provider
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EVOLUTION-SYSTEMS FOR TRAINING AND DEVELOPMENT (RTO code 91256)
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Macquarie English (RTO code 91305)
Contact this provider
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Supreme Business College Pty Ltd (RTO code 1191)
Contact this provider
How to enrol in this course
To enrol, choose a training provider that offers this course. You can see provider details on this page.
When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.
The provider will guide you through the enrolment process.
How do apprenticeships and traineeships work?
Apprenticeships and traineeships let you combine hands-on work experience with training. You’ll gain job-ready skills and earn an income while you complete a qualification.
As an apprentice or a trainee, you work with an employer while completing your training. Most of your time is spent learning on the job, with some classroom or online training to support the skills you're developing in the workplace.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Find out more about apprenticeships and traineeships.
See more information about the apprenticeship or traineeship you’re interested in pursuing on the Queensland Training Information Service.
How long will this course take?
This course is competency-based training, which means you progress as you demonstrate your skills and knowledge, rather than in a set amount of time.
The duration shown here is an estimate for full-time study based on how long most people take to complete the course. You may finish earlier than other people, or it may take you a bit longer.
If you’ve already completed training or have worked in a relevant area, you could get credits or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the time needed for training.
Duration for apprenticeships and traineeships
Apprenticeships and traineeships take longer than doing the qualification on its own, but you learn valuable hands-on skills.
For some jobs, you may need to do an apprenticeship or traineeship before you are allowed to work as a qualified tradesperson. For example, you need to do an apprenticeship if you want to work as a licensed electrician.
Learn about how courses are delivered
Different courses have different delivery options. Consider your needs when you’re researching courses. Some courses may be delivered entirely online or partially online. Others may be delivered in a classroom.
Some courses, like those delivered through apprenticeships and traineeships, are mostly based in the workplace but with some classroom or online study.
If a certain type of delivery is important to you, talk to your provider before you enrol to make sure they offer that delivery option.
How to reduce the cost of your course
There are lots of ways you can reduce the cost of your course.
- The government could partly or fully cover the cost of your course. See information about financial help and government funding on this page.
- The government also offers funding for some costs related to your course.
- If you’ve already completed training or have worked in a relevant area, you could get a cost credit or recognition of prior learning. This can reduce the training you need to complete a qualification, which could reduce the cost.
Learn about financial help and government funding
The main cost of training is usually the course fees, which vary depending on things like which course and training provider you choose.
You may be able to get your training for free or at a reduced cost, or you could get help with paying for training-related costs. You can also pay for some courses with a VET Student Loan.
Find out more about getting help paying for your training or check if you're eligible.
What are entry requirements?
Some courses have conditions you need to meet before you can enrol in the course. They help make sure you have the right background or skills for the training.
Entry requirements might include a certain education level, skills or knowledge, work status, or experience.