Certificate IV in Business

BSB40120

This page is updated when information changes, but it's always best to talk to your training provider to confirm course details before you enrol.

Overview

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

  • Financial help

  • Cost

    Course costs can vary by provider and location. Ask your training provider for a cost estimate.

    • VET Student Loans are not available
    • You may need to pay for equipment or materials.

  • On-the-job training

    • Completing this course through a traineeship can help you to learn the skills you need.

    This traineeship is available:

    • Business Level IV

  • Entry requirements

    This course doesn't have any entry requirements. It could be a good starting point for your career.

  • Duration

    You complete this course when you’ve learned the skills, not after a set amount of time. The times shown are estimates.

    • Through traineeship:
      2 years
    • Qualification only:
      6 months – 2 years

  • Delivery options

    You may be able to access this training in these ways:

    • Workplace-based
    • Some classroom learning
    • Part-time available
    • Partially online
    • Practical learning

Course content

This course is made up of units.

All courses have core units—these are mandatory for completing the course. Most courses also have elective units, which you can choose from to suit your needs and interests. Not all training providers offer every elective, so check with your provider to find out which electives they can offer you.

For more information about course content, talk to your training provider or visit the National Training Register.

Unit Unit type
Apply communication strategies in the workplace Core
Apply critical thinking to work practices Core
Build and maintain business relationships Core
Implement and monitor WHS policies, procedures and programs Core
Use digital technologies to collaborate in a work environment Core
Write complex documents Core
Achieve sales results Elective
Administer subsidiary accounts and ledgers Elective
Analyse and present research information Elective
Analyse big data Elective
Apply business risk management processes Elective
Apply digital solutions to work processes Elective
Apply project procurement procedures Elective
Articulate, present and debate ideas Elective
Assess marketing opportunities Elective
Capture and store big data Elective
Collaborate in creative processes Elective
Conduct demand and procurement spend analysis Elective
Conduct e-procurement Elective
Conduct international procurement Elective
Contribute to cyber security incident responses Elective
Contribute to cyber security risk management Elective
Contribute to cyber security threat assessments Elective
Coordinate business operational plans Elective
Coordinate business resources Elective
Coordinate data management Elective
Coordinate recruitment and onboarding Elective
Coordinate workplace information systems Elective
Demonstrate leadership in the workplace Elective
Design and produce complex spreadsheets Elective
Design and produce complex text documents Elective
Develop a basic website for customer engagement Elective
Develop a business case for sustainability improvements Elective
Develop and implement workplace sustainability plans Elective
Develop and use emotional intelligence Elective
Develop organisational policy Elective
Develop personal work priorities Elective
Develop procedures for managing big data Elective
Develop team understanding of and commitment to sustainability Elective
Develop workplace policies and procedures for sustainability Elective
Establish and maintain payroll systems Elective
Evaluate and report on workplace sustainability Elective
Implement and monitor environmentally sustainable work practices Elective
Implement and review procedures for managing big data Elective
Implement continuous improvement Elective
Implement customer service strategies Elective
Implement records systems for small business Elective
Lead and facilitate a team Elective
Lead difficult conversations Elective
Lead personal development Elective
Maintain and monitor digital information and records Elective
Maintain digital repositories Elective
Maintain financial records Elective
Maintain security of digital devices Elective
Make presentations Elective
Manage contracts Elective
Manage personal and professional development Elective
Manage personal health and wellbeing Elective
Negotiate contracts Elective
Organise business meetings Elective
Participate in organisational governance Elective
Plan procurement Elective
Plan to manage a contract Elective
Prepare operational budgets Elective
Present big data insights Elective
Process business tax requirements Elective
Process financial transactions Elective
Process payroll Elective
Promote innovation in team environments Elective
Promote products and services Elective
Promote workplace cyber security awareness and best practices Elective
Protect big data integrity Elective
Provide information from and about records Elective
Record stakeholder interactions Elective
Report on financial activity Elective
Research and develop business plans Elective
Review and maintain organisation's digital presence Elective
Select providers and develop contracts Elective
Support a positive and culturally appropriate workplace culture Elective
Support human resources functions and processes Elective
Support staff members with disability in the workplace Elective
Support the learning and development of teams and individuals Elective
Test big data samples Elective
Undertake marketing activities Elective
Undertake project work Elective
Use big data for operational decision making Elective
Use social media to engage customers Elective
Work within compliance frameworks Elective

Job prospects

The Certificate IV in Business sets you up for roles like these, but the skills you learn could take you even further.

  • Sales and Marketing Manager

    ANZSCO 131112

    Promote an organisation's goods and services to improve sales and influence the goodwill of the public.

    Recommended education level:
    Bachelor degree or higher

  • Corporate Services Manager

    ANZSCO 132111

    Manage staff, finances and resources to support the day to day operation of an organisation.

    Recommended education level:
    Bachelor degree or higher

  • Finance Manager

    ANZSCO 132211

    Plan, organise, control and supervise all the financial and accounting activities within an organisation.

    Recommended education level:
    Bachelor degree or higher

  • Human Resource Manager

    ANZSCO 132311

    Apply programs and policies to create a productive and safe work environment for employees.

    Recommended education level:
    Bachelor degree or higher

  • Policy and Planning Manager

    ANZSCO 132411

    Policy and Planning Managers plan, organise, direct, control and coordinate policy advice and strategic planning within organisations.

    Recommended education level:
    Bachelor degree or higher

  • Research and Development Manager

    ANZSCO 132511

    Plan, organise, oversee and coordinate research and development activities within an organisation.

    Recommended education level:
    Bachelor degree or higher

  • Importer and Exporter

    ANZSCO 133311

    Importers or Exporters manage the operations of importing or exporting establishments.

    Recommended education level:
    Bachelor degree or higher

  • Wholesaler

    ANZSCO 133312

    Wholesalers manage the operations of wholesale trading establishments.

    Recommended education level:
    Bachelor degree or higher

  • Supply and Distribution Manager

    ANZSCO 133611

    Supply and Distribution Managers manage the supply, storage and distribution of goods produced by organisations.

    Recommended education level:
    Bachelor degree or higher

  • Procurement Manager

    ANZSCO 133612

    Procurement Managers manage the procurement and purchasing of materials, products and services for organisations.

    Recommended education level:
    Bachelor degree or higher

  • Betting Agency Manager

    ANZSCO 142113

    Betting Agency Managers manage branches of betting agencies.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Customer Service Manager

    ANZSCO 149212

    Customer Service Managers plan, administer and review customer services and after-sales services, and maintain sound customer relations.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Records Manager

    ANZSCO 224214

    Records Managers design, implement and administer record systems and related information services, to support efficient access, movement, updating, storage, retention and disposal of files and other organisational records.

    Recommended education level:
    Bachelor degree or higher

  • Marketing Specialist

    ANZSCO 225113

    Marketing Specialists identify market opportunities and advise on the development, coordination and implementation of plans for pricing and promoting an organisation's goods and services.

    Recommended education level:
    Bachelor degree or higher

  • Sales Representative (Industrial Products)

    ANZSCO 225411

    Sales Representatives (Industrial Products) represent companies in selling a range of specialised chemicals, machines, manufacturing materials and other industrial supplies.

    Recommended education level:
    Bachelor degree or higher

  • Sales Representative (Medical and Pharmaceutical Products)

    ANZSCO 225412

    Sales Representatives (Medical and Pharmaceutical Products) represent companies in selling medical, dental and veterinary equipment and supplies, and pharmaceutical products.

    Recommended education level:
    Bachelor degree or higher

  • Other Technical Sales Representative

    ANZSCO 225499

    Other Technical Sales Representatives includes jobs like Sales Representative (Educational Products and Services).

    Recommended education level:
    Bachelor degree or higher

  • Environmental Health Officer

    ANZSCO 251311

    Environmental Health Officers develop, enforce and evaluate environmental health policies, programs and strategies to improve health outcomes, and oversee the implementation and monitoring of environmental health legislation.

    Recommended education level:
    Bachelor degree or higher

  • ICT Business Analyst

    ANZSCO 261111

    ICT Business Analysts identify and communicate with users to formulate and produce requirements specifications to create system and software solutions.

    Recommended education level:
    Bachelor degree or higher

  • ICT Security Specialist

    ANZSCO 262112

    ICT Security Specialists establish, manage and administer organisation's ICT security policies and procedures to ensure preventive and recovery strategies are in place, and to minimise the risk of internal and external security threats.

    Recommended education level:
    Bachelor degree or higher

  • Program and Project Administrator

    ANZSCO 511112

    Program or Project Administrators plan and undertake administration of organisational programs, special projects and support services.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Office Manager

    ANZSCO 512111

    Office Managers organise and control the functions and resources of offices such as administrative systems and office personnel.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Health Practice Manager

    ANZSCO 512211

    Health Practice Managers organise and control the functions and resources of health practices, such as administrative systems and practice personnel.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Other Practice Manager

    ANZSCO 512299

    Other Practice Managers includes jobs like Accounting Practice Manager, Architectural Practice Manager, Legal Practice Manager, and Veterinary Practice Manager.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Personal Assistant

    ANZSCO 521111

    Personal Assistants perform liaison, coordination and organisational tasks in support of Managers and Professionals.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • Secretary (General)

    ANZSCO 521211

    Secretaries (General) perform secretarial, clerical and other administrative tasks in support of Managers and Professionals.

    Recommended education level:
    Diploma, Advanced Diploma or Associate Degree

  • General Clerk

    ANZSCO 531111

    General Clerks perform a range of clerical and administrative tasks.

    Recommended education level:
    Certificate II or III

  • Call Centre or Contact Centre Team Leader

    ANZSCO 541111

    Call Centre or Contact Centre Team Leaders oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Call or Contact Centre Operators.

    Recommended education level:
    Certificate III or IV

  • Call Centre or Contact Centre Operator

    ANZSCO 541112

    Call Centre or Contact Centre Operators answer customer telephone calls, as well as Internet and email inquiries about goods and services, and promote the goods and services on the business.

    Recommended education level:
    Certificate II or III

  • Information Officer

    ANZSCO 541211

    Talk to customers about an organisation and its products and services; handle feedback and inquiries.

    Recommended education level:
    Certificate II or III

  • Bookkeeper

    ANZSCO 551211

    Maintain accurate records of financial transactions and produce financial statements.

    Recommended education level:
    Certificate III or IV

  • Payroll Clerk

    ANZSCO 551311

    Arrange the payment of salaries and wages to employees of an organisation.

    Recommended education level:
    Certificate II or III

  • Betting Agency Counter Clerk

    ANZSCO 561111

    Betting Agency Counter Clerks record and process customer bets, payments and payouts over the counter at betting agencies, for horse and dog racing, and other sports and events.

    Recommended education level:
    Certificate I or secondary education

  • Production Clerk

    ANZSCO 591112

    Production Clerks record and coordinate the flow of work and materials between departments, examine orders for goods, and prepare production schedules.

    Recommended education level:
    Certificate II or III

  • Purchasing Officer

    ANZSCO 591113

    Purchasing Officers prepare purchase orders, monitor supply sources and negotiate contracts with suppliers.

    Recommended education level:
    Certificate II or III

  • Stock Clerk

    ANZSCO 591115

    Stock Clerks monitor stock levels and maintain stock, order and inventory records.

    Recommended education level:
    Certificate II or III

  • Warehouse Administrator

    ANZSCO 591116

    Warehouse Administrators administer and coordinate storage and distribution operations within organisations.

    Recommended education level:
    Certificate II or III

  • Order Clerk

    ANZSCO 591117

    Order Clerks receive and process incoming orders for goods and services from inside or outside organisations.

    Recommended education level:
    Certificate II or III

  • Import-Export Clerk

    ANZSCO 591212

    Import-Export Clerks arrange the clearance and collection of imported cargo from customs and bond stores, and the shipment of cargo for export.

    Recommended education level:
    Certificate II or III

  • Sales Representative (Building and Plumbing Supplies)

    ANZSCO 611311

    Sales Representatives (Building and Plumbing Supplies) represent their company in selling builders' timber, and building and plumbing hardware and supplies to wholesale and retail establishments.

    Recommended education level:
    Certificate II or III

  • Sales Representative (Business Services)

    ANZSCO 611312

    Sales Representatives (Business Services) represent their company in selling financial, advertising and other business services.

    Recommended education level:
    Certificate II or III

  • Sales Representative (Motor Vehicle Parts and Accessories)

    ANZSCO 611313

    Sales Representatives (Motor Vehicle Parts and Accessories) represent their company in selling motor vehicle parts and accessories to wholesale and retail establishments.

    Recommended education level:
    Certificate II or III

  • Sales Representative (Personal and Household Goods)

    ANZSCO 611314

    Sales Representatives (Personal and Household Goods) represent their company in selling consumer goods, such as toys, sporting goods, books, stationery, hardware, floor coverings, furniture, textiles, clothing, footwear, toiletries and groceries, to wholesale and retail establishments.

    Recommended education level:
    Certificate II or III

  • Other Sales Representative

    ANZSCO 611399

    Other Sales Representatives includes jobs like Sales Representative (Jewellery and Watches), Sales Representative (Musical Goods), and Sales Representative (Photographic Equipment and Supplies).

    Recommended education level:
    Certificate II or III

  • Door-to-door Salesperson

    ANZSCO 621712

    Door-to-door Salespersons sell goods or services from door-to-door.

    Recommended education level:
    Certificate I or secondary education

  • Street Vendor

    ANZSCO 621713

    Street Vendors sell goods or services to customers at street or market locations.

    Recommended education level:
    Certificate I or secondary education

  • Wool Buyer

    ANZSCO 639212

    Wool Buyers value and buy wool sold by wool growers.

    Recommended education level:
    Certificate III or IV

  • Ticket Seller

    ANZSCO 639411

    Ticket Sellers sell tickets and make reservations for services such as travel and admission to sporting and entertainment venues. They may take tickets, issue boarding passes, or assist in the use of self-check systems. They may also work in call centres.

    Recommended education level:
    Certificate I or secondary education

Training providers delivering Certificate IV in Business

It's a good idea to research multiple training providers to make sure you're getting the right training for you.

Showing: 331 providers

How to enrol in this course

To enrol, choose a training provider that offers this course. You can see provider details on this page.

When you find one that you think suits you, visit their website or contact them directly to confirm details like start dates, fees, funding, delivery locations and delivery options.

The provider will guide you through the enrolment process.

Delivery locations can change as students enrol. If you're doing any workplace-based training, like an apprenticeship, this will take place in a different location from your classroom training. Contact your training provider to confirm delivery locations.
Government funding may be available. Contact your training provider to confirm.
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